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O&M Support Services Lead / Senior Manager

Apex Systems Arlington Full-Time
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Apex Systems is looking for an O&M Support Services Lead and Senior Manager to serve under the guidance of the Program Manager for a large, complex task order. The O&M Support Services Lead is responsible for overall management of our clients O&M managed services support to the IDENT enterprise, ensuring that client-stakeholder and contractual service level agreements and objectives are met or exceeded, performing enterprise-wide horizontal integration of multi-disciplinary services, supporting interfaces with other functional and/or stakeholder systems, problem tracking and management, and working cooperatively with the task and line of service managers and OBIM to ensure that administrative, operational, and technical best practices are in place and that there is no lapse in services.  Specific responsibilities include but are not limited to:

  • Service delivery operations, infrastructure, and database support  (Level 1, Level 2, and Storage, Back-Up, and Restore Services)
  • Enterprise systems management, performance monitoring, and reporting
  • Production and non-production applications and technical support
  • Service request management (service desk and service request resolution)
  • Leading service delivery innovation and continuous improvements to O&M performance
  • Serve as key technical expert across multiple areas of expertise (e.g., computer networks, hardware, and software, including interconnection and interfaces)
  • Oversee several large subordinate multi-discipline teams, including 24/7 ops support, monitoring, and service desk operations

Required Skills / Qualifications:

  • U.S. citizenship
  • DHS HQ EOD required to start
  • Bachelors degree in a relevant field and 5+  years of relevant experience

Desired Skills / Qualifications:

  • Master's degree in computer engineering, computer science, information systems, or related field of study
  • 15+ yrs of relevant professional experience
  • Expertise with large scale, enterprise IT O&M, technologies, and programs, e.g., enterprise system management and monitoring, service delivery, service desk, software and hardware modernization, development, and testing efforts
  • Expertise in infrastructure, networking, database, application and system security, and web technologies
  • Expertise in infrastructure and application management best practices and tools
  • Currency with latest techniques in automated code scanning, automated testing, continuous integration and continuous deployment concepts
  • Experience implementing and configuring DevOps solutions
  • Experience with biometric technologies and programs
  • Strong communication skills and an ability to articulate complex architectures to non-technical audiences
  • Strong, proven leadership experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Recommended skills

Systems Management
Service Delivery
Infrastructure
Service Level Agreement
Application Lifecycle Management
Service Desk
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Job ID: 987915

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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