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Customer Care Specialist

CRG Charlotte Full-Time
$15.00/ hour
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CRG is hiring for 7+ Customer Care Specialist roles in South Charlotte!
The Customer Care Specialist roles are contract to hire, and convert to $38,000 salary when permanent!
The Customer Care Specialist is required to manage the full shipping cycle while maintaining processes/policies required by the company and government regulations. Excellent customer service must be provided at all times.
Responsibilities:

  • Answer 60-80+ inbound calls per day to resolve any customer issues or concerns.
  • Ensure shipments are processed and delivered as expected.
  • Collaborate with internal contacts and customers / vendors to support the client's needs.
  • Proactively recognize and resolve potential shipment issues.
  • Find opportunities to improve processes and reduce expenses.


Qualifications:

  • Bachelor's degree preferred - Associate's or High School Diploma Required
  • 1+ Years of experience in customer service roles, including retail, hospitality, call center, etc.
  • Excellent Communication Skills, both written and verbal
  • Ability to quickly learn and adapt to various computer systems.



Hours: 8 hour shifts Monday through Friday will be assigned. The hours can be anywhere between 7:30 a.m. and 8 p.m.

Category Code: JN002, JN003

Qualifications: Bachelor's degree preferred - Associate's or High School Diploma Required 1+ Years of experience in customer service roles, including retail, hospitality, call center, etc. Excellent Communication Skills, both written and verbal Ability to quickly learn and adapt to various computer systems.

Recommended skills

Customer Service
Communication
Retailing
Hospitality
Call Centers
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Job ID: 6176

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