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Bilingual Customer Service Representative

Staffmark Corona Full-Time
$18.00/ hour
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Looking for a Great Customer Service Representative in a Manufacturing Environment.
Monday to Friday 7am to 4pm
Apply at URL blocked - click to apply and call 951-384-7555
Front line and follow up communication with customers via phone and email for quote requests, all aspects of order processing from entry to shipment as well as any/all customer issues or inquiries. Functions include quoting of small parts or standard equipment, quote review and order entry, packaging of instruction manuals and all pertinent order documents, pack lists & commercial invoice creation, and communication of order status to customers. Must have the ability to work in and understand a manufacturing environment. Must also have the ability to learn and understand the products and processes of our company and our customer's unique requirements.

ESSENTIAL FUNCTIONS:
  • Manage and review new customer orders/requests and manual data entry of orders as required
  • Quoting of small parts and standard products.
  • Communication and follow up regarding status of open quotes and orders with customers,
as well as with internal departments.
  • Utilization of Sage Mas200 software.
  • Heavy coordination & communication with Shipping department in various locations.
  • Proactively provide problem-resolution for our customers.
  • Ability to work independently as well as in a team.
  • Ability to problem-solve and escalate issues to management when required.
  • Ability to multitask with many factors or tasks open at the same time.
  • Consistent follow through on projects, tasks and objectives.
  • Other duties as requested.
Apply at URL blocked - click to apply and call 951-384-7555


Experience in Customer Service within a manufacturing environment, 2+ years
Experience with Inventory Management software, 2+ years (Sage MAS200 software preferred but not required).
Excellent verbal and written communication skills; bilingual in Spanish is a plus.
Intermediate to advanced Microsoft Office skills using Word, Outlook, Excel.
Minimum Education: High School Diploma or GED; higher level is a plus.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$18
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Bilingual Customer Service Representative
$18.00/ hour
Estimated Salary: $64K
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