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Sr. Sales Associate

La-Z-Boy Incorporated Cedar Rapids Full-Time
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Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. 

KEY RESPONSIBILITIES;

Drives Sales

  • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
  • Assist the Designer to achieve established Design program sales goals
  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product line
  • Meet or exceed established goals as set by management

Customer Focus

  • Provide the highest level of customer service to all current and future customers
  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
  • Effectively use Podium to ensure customer satisfaction and future follow-up
  • Make sound business decisions to deliver customer satisfaction and promote team environment
  • Provide store support to incoming phone calls and emails
  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
  • Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer

Operational Excellence

  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
  • Adhere to general store operational procedures and guidelines
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible to accurately complete the daily On-Point system log
  • Show a sense of urgency, enthusiasm and excitement with the store team and customers
  • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
  • Consistently schedule deliveries with customers
  • Other duties as assigned
 

Recommended skills

Client Rapport
Sales
Displaying (Exhibition)
Scheduling
Management
Sales Management

Location

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$35K
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Sr. Sales Associate
Estimated Salary: $69K
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Job ID: 1724

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Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact has remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.

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