As an Internet Sales Coordinator at Lennar, you will be an integral part of our sales and marketing team. This position is responsible for generating and maintaining a robust sales pipeline through the use of internet-generated leads. ISCs are responsible for providing an extraordinary experience for all internet customers and establishing a relationship with the customer to convert the inquiry into an appointment or sale.#CB
Effectively capture and convert internet customer traffic into viable sales prospects
Create a positive experience for our internet customers through the use of email, online live chat and division 1-800 numbers
Create and maintain MLS listings; including pricing, photos, videos and features.
Guide internet customers through Lennar's consultative sales process via email, live chat, phone and face to face meetings
Provide immediate or same day email or telephone response to all internet customer requests with a targeted goal of a one-hour turnaround for all initial correspondence
Educate internet customers on current/future community and product offerings and incentive opportunities
Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed
Follow up with internet customers per the follow up program outlined by your division
Develop customer leads into proactive, scheduled appointments
Partner with the on-site New Home Consultants (NHC) as appropriate to provide an extraordinary experience to our customers through throughout the sales process
Create and effectively manage an internet customer database which includes interest lists and VIP interest lists
Complete and utilize corporate and division provided tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities to management
Have a competent understanding of the division's product and community offerings and incentive opportunities at all times
Regularly work in and around Lennar communities, including, primarily, WHC as well as remotely from home
Attend all company sales meetings, phone banks and training programs
Coordinate online efforts and reporting with the National Internet Center
Perform all other duties as assigned
Education and Experience Requirements:
High School Diploma (or equivalent) required.
Previous real estate or home building experience preferred.
Must be organized, motivated, and efficient team player with a strong work ethic and strong desire to succeed.
Must present a conservative business appearance.
Professional with excellent communication and interpersonal skills.
Ability to demonstrate a positive attitude at all times.
Must have a valid driver’s license and reliable transportation
Must have ability to self-manage activities with minimal supervision.
Must be committed to self-development of sales and internet skills.
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Job ID: 2019-5157
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