Staffmark has a great opportunity with a growing healthcare company as a Customer Service Representative in the Franklin / Cool Springs area. If you have great communication, excellent customer service skills, and experience in Microsoft Office programs, Staffmark would love to speak with you!!! ***Please apply before Thursday, July 11th for consideration!*** Title: Customer Service Representative Type: Temp to Hire ; Full-time (90 days) Pay rate: $14/hour Shifts: Available shifts vary between the hours of 7:00 a.m. and 9:00 p.m. Location: Franklin / Cool Springs area
Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about company's programs and services.
Escalate issues internally and follow up on escalated issues.
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Welcome to Staffmark
A lot of staffing companies claim to have the resources and experience necessary to find the best job opportunities. But only one can truly bring that promise to life
Welcome to Staffmark—your indispensable staffing resource. We’ve brought together the power of CBS Personnel, Staffmark, and Venturi Staffing, to create an unmatched team of exceptional people focused on delivering exemplary results.
We invite you to join us. For more information, or to begin a partnership, please contact us at a Staffmark office near you. A complete list of locations can be found on our website.
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