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Customer Service in Fairview,Tennessee
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Customer Service Representative

Staffmark Franklin Full-Time
$14.00/ hour
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Staffmark has a great opportunity with a growing healthcare company as a Customer Service Representative in the Franklin / Cool Springs area. If you have great communication, excellent customer service skills, and experience in Microsoft Office programs, Staffmark would love to speak with you!!!
***Please apply before Thursday, July 11th for consideration!***
Title: Customer Service Representative
Type: Temp to Hire ; Full-time (90 days)
Pay rate: $14/hour
Shifts: Available shifts vary between the hours of 7:00 a.m. and 9:00 p.m.
Location: Franklin / Cool Springs area

Primary Responsibilities:
  • Identify, evaluate and prioritize caller needs, questions and concerns.
  • Formulate plans of resolution and respond appropriately and efficiently.
  • Maintain and restore customer satisfaction and partner with other teams as needed.
  • Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
  • Proactively educate caller on program benefits.
  • Meet or exceed established call center metrics, attendance standards and quality levels.
  • Use computer tools to accurately process and document information.
  • Develop rapport with callers and appropriately adjust communication style.
  • Provide accurate information about company's programs and services.
  • Escalate issues internally and follow up on escalated issues.
If you are interested in this opportunity, please email your resume to URL blocked - click to apply.




High school diploma or GED.
At least 1 year of previous customer service experience.
Intermediate Microsoft Office skills required.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$14.00/ hour
Estimated Salary: $64K
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Job ID: 102717-5012

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