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  • East Providence, RI 02915

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Operations Consultant

Bank of America • East Providence, RI

Posted 8 days ago

Job Snapshot

Other Great Industries

Job Description

Job Description:

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development and implementation of complex products, systems and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 3-5 years of experience.

Accurate and timely processing of customer's inquiries for a payoff quote.  Review documentation to ensure customer has met all the necessary requirements for a 

payoff and that all applicable charges are presented to the customer.  Communicates with customers to understand the reason for the payoff.  Works closely 

with other LOB's within Leasing should any issues arise.   Processes the termination of accounts on the system of record.  Performs maintenance on 

current portfolio, as needed.  Completes various projects assigned by the manager.

Responsible for providing a consistently high level of service to customers in a timely manner.

Performing assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties, and ensuring that responses to customers are prompt, professional and courteous.

Required Skills:

  • 3-5 years of experience and/or knowledge of General Accounting and General Ledger Activity
  • Must be able to multitask and work well within a team setting
  • Excellent verbal and written communication skills
  • Advanced Excel skills
  • Detail Oriented

Desired Skills:

  • Bachelor's degree in Accounting or Business


1st shift (United States of America)

Hours Per Week: 

Job ID: 19027133
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