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Company Contact Info
- Plainview, NY
- Blake Gonsalves
- Phone: 6317603155
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Customer Service Representative
Aerotek • Plainview, NY
Posted 6 days ago
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Must haves for this position are:
1-2 years of customer service experience whether retail or corporate. Someone that worked in customer service and/or sales at a gym and/or fitness center a plus.
Excellent written and verbal communication skills - Candidate must follow up with us via email on why they want the job and are a fit so we can see their writing skills
-Handle incoming telephone calls, live chat/email and outgoing customer calls (90% live chat and emails)
-Provide repair instructions, basic troubleshooting and repair status
-Entry level sales responsibility for Trade Up option
-General product related inquiries regarding features, availability and pricing
-Log and track customer contacts via electronic feedback system
-Meet customer service and reception performance standards for answer speed, information accuracy, call length and customer satisfaction
-Utilize Polar After sales software with skill and proficiency
-Satisfactorily resolve customer issues and requests by providing timely, accurate and appropriate responses.
-Regularly attend, participate in and support training and staff meetings in Customer Care.
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.