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  • Verona, NY 13478

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Lodge PBX Operator

Oneida Nation Enterprises, LLC • Verona, NY

Posted 1 day ago

Job Snapshot

Experience - 2 years
Degree - High School
Other Great Industries
Admin - Clerical, Telecommunications

Job Description

  • Always answers calls within 3 rings or less.  Continually provides prompt and courteous service when answering guest calls, making transfers to the appropriate departments for further servicing while following departmental procedures.  Uses approved greeting.
  • Anticipates guest needs.  Offers to contact valet for car retrieval or to arrange other transportation, when appropriate.
  • Continually maintains a working knowledge of upcoming Turning Stone events and promotions and advises guests correctly.
  • Demonstrates a complete understanding of all Emergency Procedures and is able to implement these procedures immediately if a situation should arise.
  • Promptly and accurately logs all information, and performs other office duties as determined by the supervisor and/or manager. These duties include typing and filing.
  • Always provides a warm and sincere greeting using guest’s name when a personal wake-up call is requested. 
  • Accepts responsibility to handle both PBX and Reception calls as assigned.

Job Requirements

  • Must have high school diploma or GED.
  • Prior computer experience required.
  • Must be able to type 30 wpm.
  • Must possess excellent communications skills.
  • Must be able to sit for long periods of time.
  • 2 years hotel/ operator / dispatcher experience is preferred.
  • Must possess strong organizational skills.
  • Must possess strong grammatical skills.

Position Physical Requirements:

  • Must be able to sit, walk and stand for long periods of time.
  • Occasionally required to lift up to 20 pounds.
  • Repetitive use of hands.

Job ID: 20563-CL01M
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