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Company Contact Info

  • Jersey City, NJ
  • Atrium Staffing

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Customer Service Manager

Atrium Staffing • Jersey City, NJ

Posted 14 days ago

Job Snapshot

Full-Time
Degree - 4 Year Degree
$70,000.00 - $80,000.00 /Year
Consumer Products
Admin - Clerical, Customer Service
35

Applicants

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Job Description







Our client is a fast growing personal care retailer seeking an experienced Customer Service Manager.

Salary/Hourly Rate: $70-80k


Position Overview: The Customer Service Manager will be ambitious, energetic, and detail oriented team player. The individual must have previous experience managing a team, and helping coach and develop them in a call center environment.

Responsibilities of the Customer Service Manager:

  • Oversee and manage customer service projects and initiatives
  • Manage customer service employees, with training, work allocation, and performance reviews
  • Understand customer requirements such as strategy, targets, standards, processes and systems in order to develop opportunities for improvement and eliminate problems
  • Define and communicate customer service standards to foster superior service levels to our internal teams as well as our customers
  • Improve customer service/order entry procedures and guidelines to ensure daily operations run smoothly
  • Monitor and analyze order entry process and reporting to determine customer service outputs
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the entire department while determining resources and tools necessary for efficient delivery including
  • Identify and address staff training and coaching needs
  • Be the main point of contact for customer service issues and resolve escalated calls by providing superior customer service and acting as a role model to the entire team
  • Interface with Company management to support and implement growth strategies
  • Uphold brand image and Ensure all customer service employees do what it takes make sure every customer is made to feel valued
Qualifications for the Customer Service Manager:
  • 5+ years customer service experience at supervisory or management level call center environment in consumer goods
  • Systems implementation experience preferred
  • Knowledge and experience of EDI processes, protocol and implementations (Salesforce, PFS, Collabera, LivePerson, and Demandware are a plus!)
  • Wholesale Distribution and Retail background is a plus
  • Consumer products experience preferred
  • Attention to detail and accuracy
  • Interpersonal skills; ability to work well with others
  • Great communication skills; both verbal and written
  • Exceptional organizational and problem solving skills
  • Proficient skills in Microsoft Word, Excel and Power Point
  • Experienced with major U.S. and international retailers
  • Proven track record in building and organizing an exceptional customer service department
  • Experience training and developing a department consisting of 10+ direct reports to work harmoniously in a collaborative work team environment
  • Experience handling and providing service to major national accounts
  • Ability to create strategy and tactical approaches to address issues
  • Must be able to identify priority requests and act quickly and deliver best solutions to problems/issues
  • Ability to set goals and distribute work efficiently and fairly
  • Strong interpersonal and mentorship skills
  • Excellent communication skills both written and verbal
  • Passionate about outcome and results
  • Available to work weekends and holidays as needed
Education Requirements:
  • Bachelor's Degree preferred
Benefits: Medical, Dental, Vision, Vacation, 401k match, and MORE

Job Requirements

Qualifications for the Customer Service Manager:
5+ years customer service experience at supervisory or management level call center environment in consumer goods
Systems implementation experience preferred
Knowledge and experience of EDI processes, protocol and implementations (Salesforce, PFS, Collabera, LivePerson, and Demandware are a plus!)
Wholesale Distribution and Retail background is a plus
Consumer products experience preferred
Attention to detail and accuracy
Interpersonal skills; ability to work well with others
Great communication skills; both verbal and written
Exceptional organizational and problem solving skills
Proficient skills in Microsoft Word, Excel and Power Point
Experienced with major U.S. and international retailers
Proven track record in building and organizing an exceptional customer service department
Experience training and developing a department consisting of 10+ direct reports to work harmoniously in a collaborative work team environment
Experience handling and providing service to major national accounts
Ability to create strategy and tactical approaches to address issues
Must be able to identify priority requests and act quickly and deliver best solutions to problems/issues
Ability to set goals and distribute work efficiently and fairly
Strong interpersonal and mentorship skills
Excellent communication skills both written and verbal
Passionate about outcome and results
Available to work weekends and holidays as needed

Education Requirements:
Bachelor's Degree preferred
Job ID: AtriumStaffing_53229
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Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Customer Service Manager

National
$55,000
Jersey City, NJ
$65,000