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Company Contact Info
- McLean, VA
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JLL • McLean, VA
Posted 5 days ago
The Customer Service Representative will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. The role is client facing and the Customer Service Representative will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs. Various duties to include verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Program Manager.
Greet / host / provide support for guests, visitors and employees
Issue temporary badges
Building/Campus/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
Works collaboratively within the facility management and transportation team
Anticipates and responds to Client’s needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations
Additional job duties, as requested
High school diploma or general education degree (GED);
2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgement.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Strong Customer Service skills
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).
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