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  • McLean, VA

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JLL • McLean, VA

Posted 5 days ago

Job Snapshot

Other Great Industries

Job Description

The Customer Service Representative will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs.  The role is client facing and the Customer Service Representative will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs. Various duties to include verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Program Manager.


Key Responsibilities

  • Greet / host / provide support for guests, visitors and employees

  • Issue temporary badges

  • Building/Campus/Area information center

  • Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

  • Organizes and maintains  lobby  / front desk areas

  • Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.  Submit work orders through appropriate channels.

  • Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management

  • Works collaboratively within the facility management and transportation team

  • Anticipates and responds to Client’s needs and concerns

  • Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations

  • Additional job duties, as requested



  • High school diploma or general education degree (GED);

  • 2 years’ experience in Hospitality, Soft Services or Operations and/or knowledge of commercial real estate industry, preferred.

  • Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

  • Track record of initiative, integrity and good judgement.

  • Highly collaborative with strong interpersonal skills.

  • Excellent verbal and written communication skills with the ability to communicate professionally.

  • Strong Customer Service skills

  • Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

JLL Privacy Statement

When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.

For additional details please see JLL's Global Privacy Statement or our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Job ID: REQ15417
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