**Key Account Manager - Chemicals & Pipeline**
•*Key Account Manager – Chemicals & Pipelines**
ORGANIZATION/WORK LOCATION: Savannah or Macon Area
REPORTS TO: David Banks
The Chemicals & Pipelines Key Account Manager (C&I) grows profitable revenue, provides industry-leading level of customer service, and builds effective long-term relationships with some of Georgia Power’s largest, most profitable, and visible key accounts and allies in this segment.
Typically manages a customer portfolio in excess of $40 million in annual revenue to Georgia Power. Focuses on sales of traditional electrification technologies and non-traditional products and services in order grow the market, revenues, and profitability. Provides proactive account management to Georgia Power’s most complex and politically engaged customers. Solves customer problems, increases customer value and loyalty as demonstrated through the Net Promoter Score. Cultivates and maintains productive, long-term relationships with decision makers throughout all levels of the customer’s organization. Effectively manages complex financial and method of service issues to the satisfaction of the customer and the company. Serves in leadership roles on statewide initiatives to increase sales, customer value, and sales force effectiveness.
+ Four-year degree preferred; engineering or other technical degree desired.
+ Three to five years of experience in industrial account management, sales/marketing, region operations or power generation preferred.
+ Certified Energy Manager® (CEM®), Certified Energy Auditor® (CEA®) or other relevant technical/ energy industry certification a plus.
+ Experience working face to face with customers is desired.
+ **Relationship Building** – able to build (from scratch), develop, and leverage relationships at all levels - from maintenance person to CEO, both internally and externally. Excellent interpersonal and communication skills.
+ **Customer Focus and Problem Solving** –able to effectively engage the customer, able to understand internal processes and resolution channels, and effectively manage through difficult situations and resolve conflicts with customers and internal partners (listens well and willing to challenge the status quo).
+ **Selling** – able to sell, from an electric vehicle charger to a multi-million dollar energy services project, with an emphasis on long sales cycles and consultative sales in team selling environment. Able to develop sales proposals, make sales presentations, negotiate and close complex sales.
+ **Analytical** – able to understand, calculate, and communicate complex rate options like RTP, TOU-RN, and DPEC. Understands regulations, policies, procedures and the Georgia Territorial Electric Service Act.
+ **Technical –** able to understand (a) electro-technologies and products and services we sell (b) customer's operations, processes, and business (c) our business (system operation) – from generation to power delivery to power quality
+ **Communication –** the ability to proactively recognize and communicate with all internal partners as needed as it relates to customer operations and issues
+ Provide primary customer interface for communication, products, services and solutions. Champion customer needs and requirements within Georgia power and with key stakeholders.
+ Maximize sales of all Southern Company products and services to assigned key account customers in order to grow the market, revenues, and profitability (both in inside and outside of the service territory).
+ Achieve Top Quartile Net Promoter Score (NPS) survey results. Leverage this high level of customer loyalty to increase growth with key account customers.
+ Become the customer’s Energy Expert and segment subject matter expert. Build and maintain working relationships with key industry players.
+ Develop and execute on-going sales plan and strategies for assigned customers; demonstrate sales influence; create an effective sales pipeline and history of customer engagement in Oracle Sales Cloud.
+ Proactively work and communicate with all key cross-functional partners such as: Distribution, Transmission, Pricing & Rates, Market Planning, Economic Development, Region Leadership, Customer Choice, etc.
+ Engage in targeted external involvement that promotes sales growth – where key customer contacts are also involved.
+ Meaningfully engage with customer and partners in a virtual environment
+ Role model of Our Values: Safety First, Superior Performance, Total Commitment, and Unquestionable Trust.
+ Must be available to work CENS and assigned storm duty, which could include evenings, weekends, holidays, and overnight travel.
+ Must be available to travel statewide regularly, and nationwide occasionally as needed.
Interviews are **tentatively** scheduled for October 26, 2021.
•*Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.**
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).
•*Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.**
•*Job Field:** Sales & Marketing
•*Job Type:** Standard
•*Primary Location:** Georgia-Central Georgia-Macon
•*Operating Company:** Georgia Power Company
•*Other Locations:** Georgia-Coastal Georgia-Savannah
•*Job Type:** Standard
•*Travel (Up to...):** Yes, 50 % of the Time
Key Street Division - 960 Key Street (960MACON)
960 Key Street
Savannah Operations Center - 3102 Kilowatt Dr. (3102SAVANNAH)
3102 Kilowatt Dr.
•*Req ID:** GPC2008114
- Selling Techniques
- Consultative Selling
- Account Management
- Loyalty Programs
- Customer Service