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- Reading, PA 19610
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Customer Service Representative
Kforce Finance and Accounting • Reading, PA
Posted 26 days ago
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RESPONSIBILITIES:Kforce has a client seeking a Customer Service Representative in Wyomissing, Pennsylvania (PA). Responsibilities:
- Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence
- Maintain customer service logs
- Process incoming client correspondence
- Meet or exceed production goals for calls and correspondence; Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day
- Meet or exceed customer service quality standards
- Complete special projects as assigned
- Energetic person with excellent people and listening skills
- Courteous demeanor, self-driven, extremely reliable, problem solver, able to work well under pressure in a fast-paced time sensitive environment with shifting priority and ongoing interruptions
- Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims
- Courteous telephone communication skills
- Excellent verbal and written communication skills
- Good typing speed with accuracy
- Knowledge of Microsoft Office products