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Dental Scheduler job in Saint Charles at Compass Health Network

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Dental Scheduler at Compass Health Network

Dental Scheduler

Compass Health Network Saint Charles, MO Full-Time
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Responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, completing referral forms, collecting and processing insurance information and exceptional communication to all other team members as needed all while providing great customer service. Full-time, benefits eligible position. Hours are Monday – Friday 8:30-5:00. 


• Answer incoming calls
• Provide excellent customer service 100% of the time
• Determine type of service caller is seeking, triaging oral health care need and the urgency of scheduling.
• Collect full and complete insurance information from caller
• Route all private insurance information to the appropriate clinic staff for verification indicating the date of the appointment
• Verify Medicaid insurance coverage for dental services paying attention to 3rd party payers while on the phone with caller
• Enter and run verification of Medicaid insurance in the electronic medical record if the appointment is scheduled within 3 days
• Verify address, phone number, and potential need for updating annual registration paperwork, and schedule the paperwork appointment as needed
• Manage patient appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for sliding fee scale)
• Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff
• Verify eligibility for a 6-month check-up (recall) prior to scheduling that type of appointment
• Be knowledgeable of the sliding fee schedule and acceptable proof of income
• Accurately inform callers without insurance or with limited Medicaid information on the slide and what is required for acceptable proof of income
• Be able to estimate dental fees for copay and extractions. Repeating the phrase "this is only an estimate and may change based upon proof of income that is provided" is required during call
• Schedule the dental appointment with the dentist of record
• Repeat appointment date, time and location to caller 100% of the time
• Inform parent or legal guardian that they must be present at the first appointment or if annual registration is due
• Inform caller they will need to bring a list of their medications
• Place a note in the detail box of the paperwork appointment regarding slide and insurance information
• If no appointment is made, provide appropriate referral or transfer to the appropriate clinic as needed based on callers’ specific need
• Other duties as assigned


• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity


• Analytical Thinking
• Change Readiness
• Collaborative Relationships
• Conflict Resolution
• Creative Thinking
• Communication – Oral
• Communication – Written
• Decision Making
• Empowers Others
• Flexible Thinking
• Forward Thinking
• Leadership
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Strategic Thinking
• Teamwork


High School/GED required


• Clerical experience preferred
• Experience in a dental setting preferred

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Recommended Skills

Time Management
Complex Problem Solving
Decision Making
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Job ID: 5940/7890

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