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Reservations Agent job in Jackson at Benchmark Snow King Hotel & Grand View Lodge

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Reservations Agent at Benchmark Snow King Hotel & Grand View Lodge

Reservations Agent

Benchmark Snow King Hotel & Grand View Lodge Jackson, WY Full Time

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!

We are looking for a Reservation Agent to handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

What you will have an opportunity to do:



DISCOVER SOMETHING WILD ABOUT YOURSELF

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of [ Link removed ] - Click here to apply to Reservations Agent. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and 85 vacation rentals (classic or luxury condos). 

Position Description & Job Responsibilities

  • Responsible for taking reservations and accurately inputting into the computer system.
  • Answer inquiries of room rates, outlets and room locations.
  • Interact with Front Office Manager on bookings.
  • Activate “manual system” in the event of system downtime.
  • Keep up to date with knowledge of phone system.
  • Handle all guests’ special requests in a professional manner.
  • Post advance deposits and keep accurate records of deposits.
  • Manage and ensure all 3rd Party Reservations receive payment in a timely fashion.
  • Complete all necessary projects by the assigned times. Complete documents as directed and to specifications

Formal Education and Job Related Requirements

Pleasant speaking voice Excellent written and verbal skills. Must be able to type accurately (30 words per minute).

Job-Related Physical Requirements

This position requires the employee to engage in frequent sitting, manual dexterity, near vision & hearing;

The position involves the following Environmental Factors:  Working Inside, Closely with Others.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

What are we looking for?



Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recommended Skills

  • Fine Motor Skills
  • Formal Learning
  • Front Office
  • File Manager
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