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  • La Crosse, WI

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LHI Customer Service Representative (Part Time Night Shift) - La Crosse, WI - $500 Sign On Bonus For External Candidates (Job Fa

UnitedHealth Group • La Crosse, WI

Posted 28 days ago

Job Snapshot

Other Great Industries
Customer Service

Job Description

Join Us for Our Virtual Career Fair
Friday, March 22, 2019 from 11:00am to 1:00pm

Connect from your smartphone, tablet, or computer to chat with recruiters and learn more about our exciting opportunities in La Crosse!

Register here for the event

At Optum,
the mission is clear:  Help people live heathier lives and help make the health
system work better for everyone

LHI is
one of 4 businesses under OptumServe. OptumServe provides health care
services and proven expertise to help federal government agencies modernize the
U.S. health system and improve the health and well-being of

By joining
OptumServe you are part of the family of companies that make UnitedHealth Group
a leader across most major segments in the U.S. health care

LHI was founded
in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing
health care programs through on-location services, patient-specific in-clinic
appointments, telehealth assessments, or any combination based on customer need.
LHI's customizable solutions serve the diverse needs of commercial customers, as
well as federal and state agencies, including the U.S. Departments of Defense,
Veterans Affairs, and Health and Human Services.

There's an
energy and excitement here, a shared mission to improve the lives of others as
well as our own. Ready for a new path? Start doing your life's best work.

This position is part-time (between
20  and 32 hours per week) Monday- Sunday role. Employees are required to
have flexibility to work any of our shift schedules during our normal business
hours of (our office is open 24 hours per day/7 days per week, but primarily
work hours are listed below. It may be necessary, given the business need, to
work occasional overtime and holidays. Our office is located at 102 Jay
Street, La Crosse, WI 54601.

Expected work hours shifts:

  • 2:00pm to 8:00pm-
    Monday, Tuesday, Wednesday, Friday

  • All day Saturday (10 hr
    Saturday shifts available)

  • Sunday coverage may be

This role has the potential to telecommute after training
is compete, performance metrics have been consistently met, and security
clearance has been granted. 

There are
several steps in our hiring process. Please make sure that you have filled out
all required sections of your employment application.  Once you submit your
completed application, you will receive an e-mail with information regarding
next steps including any pre-employment assessment(s) that are required.  Both
your application and any required assessment(s) need to be completed before we
can consider you for employment so the sooner you complete these two steps, the
sooner you will hear from us. To learn more, go to:

 In order to be considered for this position, you must be able to
obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our
Facilities Security Officer will initiate this process post-offer acceptance.
Failure to obtain this will result in termination from this role.



  • Support the continuum of care for TRICARE Beneficiaries by scheduling a
    variety of medical services in accordance with customer availability, Military
    Treatment Facility (MTF) capabilities and contract guidelines.

  • Respond to a variety of inquiries and resolves issues with regard to TRICARE
    eligibility in a timely manner while maintaining sensitivity toward military

  • Conduct customer contacts related to beneficiary support, referral
    follow-up, education and resource inquiries.

  • Identify potential emergent concerns and follow contract specific protocol
    connect beneficiaries to the TRICARE NAL clinical team.

  • Maintain constant awareness of service level and queue status in order to
    meet contractual requirements.

  • Support the continuum of care related to Global Nurse Advice Line

Required Qualifications:

  • High School Diploma / GED (or higher)

  • Customer service experience

  • United States Citizenship

  • Ability to obtain favorable adjudication following submission
    of Defense Health Agency eQuip Form SF86

Preferred Qualifications:

  • Experience working in the Healthcare Industry

  • Experience working with Medicaid or Medicare

  • Experience working in a call center environment

  • Prior military or TRICARE Beneficiary experience 

  • Ability to create, copy, edit, save and send documents
    utilizing Microsoft Word, Microsoft Excel, and Microsoft

Careers with LHI. Our focus is simple. We're
innovators in cost-effective health care management. And when you join our team,
you'll be a partner in impacting the lives of our customers, and employees.
We've joined OptumHealth, part of the UnitedHealth Group family of companies,
and our mission is to help the health system work better for everyone. We're
located on the banks of the beautiful Mississippi River in La Crosse, Wis., with
a satellite office in Chicago and remote employees throughout the United States.
We're supported by a national network of more than 25,000 medical and dental
providers. Simply put, together we work toward a healthier tomorrow for
everyone. Our team members are selected for their dedication and mission-driven
focus. For you, that means one incredible team and a singular opportunity to do
your life's best work.SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by

Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Keywords: UHG, Healthcare, Customer Service,
office, phone support, admin, entry level

Job ID: 2551_808284
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