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  • 411 West Randolph Road
    Hopewell, VA 23860

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Patient Access Director

Parallon • Hopewell, VA

Posted 20 days ago

Job Snapshot

Full-Time
Experience - 5 years
Degree - 4 Year Degree
Healthcare - Health Services
Management

Job Description

Patient Access Director – John Randolph Medical Center – Full Time
 
 
 
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
 
Job Summary: 
 The Patient Access Director (Hospital Based) is responsible for the daily operations of all functions and serves as the liaison between the Shared Services Center (SSC) and the facility. The Patient Access Director integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the facility based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to SSC leadership. They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
 
 
Duties:
• Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Implement and promote excellent customer service
• Serve as the primary liaison between the SSC and the Facility
• Maintain and promote good customer relations with facility based leadership, physicians and physician office staff
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
• Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre- registration delays, pre-authorization backlogs, etc.)
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Inform staff of relevant changes and developments in payer requirements
• Ensure quality review measurements are in place
 
Education:
Bachelor’s Degree in Business or related field required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.
 
Experience:
Minimum 5 years healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.
 

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
#ParallonBCOM
 

Job ID: 08648-162850
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