The basic function of this position is to professionally perform routine inspections, testing and document deficiencies of fire sprinkler systems and other fire safety product lines. Works with minimal supervision and provides specialized training and direction to less senior inspectors and trainees.
Duties And Responsibilities:
Conducts inspections, tests, and documents deficiencies of fire sprinkler systems and other fire safety product lines according to prescribed processes.
Must have an ability to proctor, coach, and teach others.
Verifies proper operation; prepares accurate and timely documentation of work that needs to be performed.
Prepares inspection / deficiency reports for submission to management
Interfaces with service management to ensure that all work is scheduled/handled.
Interfaces with customers to explain work to be performed and answers their questions.
Resolves customer concerns as quickly and effectively as possible.
Must ensure customer satisfaction and a positive customer experience.
Prepares service call tickets for submission to services/operations management.
Maintains and organizes truck inventory (parts and tools) to ensure proper response to customers’ needs.
Must adhere to company safety policies and procedures.
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Job ID: 2110889
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