Engine Field Service Dispatcher job in Houston at Mustang CAT

We are hiring an Engine Field Service Dispatcher to coordinate customer service requests for natural gas and diesel engines and generators.

Benefits:

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits to Include: Medical, Dental, Vision
• 401(k) Employer Match
• Paid Vacation, Sick Time, Holidays

Position Requirements

• High school graduate or equivalent
• At least 1-2 years of dispatching is a service industry
• Excellent customer service skills
• Strong communication skills
• Proficient computer skills
• Detail-oriented, self-motivated, and can handle high-pressured situation

Strongly Preferred:

• A strong mechanical aptitude
• Spanish speaking skills

Role Responsibilities

• Supervise generator and engine repairs in the field
• Schedule technicians to expedite repairs
• Coordinate parts orders and component repair
• Monitor field service expenses and technician overtime
• Address customer complaints and concerns
• Open, edit, review, and invoiced work orders

Mustang Cat is a licensed Caterpillar dealer that provides new and used construction equipment, machinery, power systems, rentals, servicing, and more. If you're passionate about all you do, we want you to work with us. Start a career with Mustang Cat!

EOE/Minorities/Females/Vet/Disability

Other details

• Pay Type Hourly
• Hiring Rate $21.38

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