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Automotive Service Advisor

OfficeTeam Omaha Seasonal/Temp
$20.00 - $23.00 / hour
Apply Now
Ref ID: 02500-0011125788

Classification: Customer Service Representative

Compensation: $20.00 to $23.00 hourly

OfficeTeam is seeking an Automotive Service Adviser for a successful car dealership located in West Omaha.

Our client is looking for an individual with an outgoing personality, lots of energy, a drive to succeed and someone who excels in a fast-paced environment.
Previous dealership experience as an automotive service writer, service adviser or technician is desirable however, our client is willing to train someone with automotive knowledge and exceptional customer service experience.

Responsibilities include:

• Greet customers entering Service department
• Determine automotive issues/needs described by customer by:
•Clarifying and documenting customer description/concerns
•Conducting automotive inspections
•Performing test drives of vehicles
•Analyzing vehicle inspection records
•Examining and maintaining automotive maintenance records
• Verify warranty and service contract coverage
• Explain provisions and exclusions of service contracts
• Research parts and labor costs/charges
• Create vehicle maintenance estimates
• Prepare clear and concise repair orders
• Demonstrate company Safety policies and procedures
• Achieve minimum sales targets determined by management

The successful candidate for the Automotive Service Adviser role will be able to establish and build rapport with customers and be able to fully communicate vehicle needs, next steps and timelines, as we all provide knowledgeable responses in a timely manner.

Should a candidate be successful as an Automotive Service Adviser, our client would consider extending an offer of full-time employment, with benefits.
Among the benefits offered by our client are an attractive 401k plan, Health, Vision, Dental, supplemental insurance plans, paid vacation, a five-day work week (no Sundays required), employee purchase plan discounting products and services, continuing education and community involvement opportunities, monthly performance-driven bonus program.

Required/Desired Skills:

• Proven track record of achieving exceptional customer satisfaction
• Outstanding Communication Skills
• Excellent computer/technical skills
• Professional personal appearance
• Clean Driving Record
• Ability to operate both automatic and manual transmission vehicles
• Ability to read, comprehend and perform calculations
• Must pass a pre-employment background check and drug screen.

If you are outgoing, friendly, have automotive knowledge and meet the qualifications listed above, please submit your application immediately. Our client is ready to move on the Automotive Service Adviser role, and the position will close as soon as the right candidate is found!
- Proficient with diversified computer software and systems

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Excellent customer service and office administrative skills

- 2+ years of past relevant experience

- Experience with Maintenance Requests

- Solid understanding of Assist Customers

- Proficiency in Troubleshooting Automotive Issues

- Prepare Estimate experience required

- Sales experience preferred

- Adeptness in Maintenance Contracts

- General familiarity with customer service

- Demonstrated knowledge of Preventative Maintenance

- Strong technical skills including proficiency with Microsoft Office

- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Strong communication and interpersonal skills (verbal, written, and listening)

- Positive attitude and an engaging businesslike approach

- Experience performing extensive research to resolve complex customer inquiries

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Automotive Service Advisor
$20.00 - $23.00 / hour
Estimated Salary: $91K
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Job ID: 02500-0011125788


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We have a lot in common: You want to find meaningful work and be rewarded for it, and we want to help you do it. We believe that when you find the role that matches your skills and priorities, you'll thrive.

OfficeTeam is the world's top provider of administrative professionals like you for office support jobs on a temporary or full-time basis. Our process begins with one-to-one personal service from industry specialists who get to know who you are and what you're looking for. Then we apply our deep expertise, robust resources and leading-edge technology to connect you with an assignment where you can make meaningful contributions and be valued for them.

At OfficeTeam, we're dedicated to finding the fit that makes people happier and companies better. Join us.

About Us
OfficeTeam is a division of Robert Half, the world's largest specialized staffing firm. For almost seven decades, we've helped candidates and companies find the right fit. That passion has paid off: Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998. We love what we do-and we want you to love it too.

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