Responsible for reaching out to customers to collect payment for invoices. High volume, with a commitment to excellent customer service. Participate in team meetings to develop strategies on collecting.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Execute collection plan for assigned accounts, including resolving any billing disputes
Communicate customer issues to Operations and/or Sales
Recommend credit extensions and/or legal action where necessary
Prepare customer statements and other financial reports
Ensure timely and accurate cash application
Process credit card payments
Arrange payment plans with delinquent customers
Required Knowledge/Skills, Education, and Experience
Experience with collections in the construction industry is a plus
Ability to manage and meet deadlines and schedules
Ability to work independently
Ability to work in a high volume, fast-paced environment
Possess strong written and oral communications skills as well as great analytical skills
Ability to read and understand standard contracts
Proficiency in Microsoft Office tools especially Excel
Experience with SAP or other ERP system
Knowledge of Billing and Collections procedures
Preferred Knowledge/Skills, Education, and Experience
Associate degree in Business or related experience
Minimum 2 years experience required.
Hardworking And Dedicated