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Front Desk Hilton Garden Inn Tampa job in Tampa at McKibbon Hospitality

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Front Desk Hilton Garden Inn Tampa at McKibbon Hospitality

Front Desk Hilton Garden Inn Tampa

McKibbon Hospitality Tampa, FL Full Time
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Now Hiring Front Desk/ Guest Service Rep 

Pay $12 an Hour With Benefits 


The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.  

 A Day in the Life: 

  • Provide exceptional customer service
  • You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • You will resolve guest complaints and ensure guest satisfaction.
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • You will process all guest check-ins, and verify registration information with the guest.
  • You will handle overbooked or 'walked' guests.
  • You will accept and record wake-up call requests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).


  • Previous experience working as a front desk agent or in a similar role
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Flexible work schedule
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and/or points-of-sale system

 Physical & Mental Wellness

  • Comprehensive benefits package including medical, dental, and vision 
  • Life insurance
  • Short- and long-term disability
  • Paid time off and holidays

Financial & Occupational Wellness

  • Competitive Compensation with bonus structure
  • Brand and company training classes, workshops and conferences for career growth and development  
  • 401K Savings Plan with matching funds
  • Tuition reimbursement

Personal Wellness

  • Matching Funds Program
  • Volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts

Recommended Skills

Scheduling
Communication

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Job ID: 540355

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