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  • Auburn Hills, MI

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Customer Service Representative

The Bartech Group Inc • Auburn Hills, MI

Posted 19 hours ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Description

Job #:  195711


Job Description

If you are an experienced CUSTOMER SERVICE REPRESENTATIVE looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a CUSTOMER SERVICE REPRESENTATIVE. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

 CUSTOMER SERVICE REPRESENTATIVE          

Job Responsibilities                                              

Your specific duties as a CUSTOMER SERVICE REPRESENTATIVE will include:

The Customer Service Representative’s objective is to develop and maintain strong working relationships with customers by efficiently, professionally, and effectively handling all customer ordering and/or informational needs. The Customer Service Representative will coordinate with required departmental teams to efficiently meet the needs of the customers in fulfillment of business plan, vision, and mission.



Essential Job Functions:

  • Provides timely and accurate information to incoming customer order status and product knowledge requests, and enters the information into ERP System(s).
  • Processes customer order/changes inquires according to organization policies and procedures.
  • Updates and monitors various area metrics such as inventory levels, on time delivery and related customer and production support.
  • Communicates information regarding customers to Sales, Production, and other departments as necessary.
  • Checks shipped orders to ensure they are accurate with regard to quantity shipped, and resolve all delivery issues.
  • Compiles statistics and prepares various reports for management.
  • Permanent presence is required.




     





CUSTOMER SERVICE REPRESENTATIVE

Job Requirements

As a CUSTOMER SERVICE REPRESENTATIVE you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

Required Education, Experience & Skills:

  • Associate’s degree or equivalent from a two year college, business or technical school; and one to two years related experience and/or training; or the equivalent combination of education and experience.
  • Customer Service experience a plus.
  • High proficiency in English. Bilingual Spanish/English beneficial but not required.

Computer Skills:

  • To perform this job successfully, an individual should have strong computer skills and knowledge of Database software; Internet software; Inventory software; Manufacturing software; Spreadsheet software and Word Processing software. AX Dynamics, CMS, and MAPICS ERP system knowledge desired. Ford, GM, Chrysler Portal Knowledge.

Other Skills and Abilities:

  • Some of the following skills and abilities may be acquired through training, but the employee must be able to demonstrate the capacity to obtain these requirements before being placed in this position:
  • Clear and professional communication skills with customers and internal company resources.
  • Working knowledge of ERP and J-I-T technique
  • Production planning and capacity analysis
  • Decision analysis
  • Lean manufacturing techniques
  • ISO/TS and SPC understanding
  • Blueprint reading and basic mathematical understanding
  • Team building
  • Conflict resolution
  • Communication skills, written and verbal
  • Organizational effectiveness, including personal time management
  • Negotiation skills
     

     









CUSTOMER SERVICE REPRESENTATIVE

Benefits

As a CUSTOMER SERVICE REPRESENTATIVE with Bartech, you will be working through an established and respected staffing organization with 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for CUSTOMER SERVICE REPRESENTATIVE Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Job ID: 195711
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