Responsible for interacting with our guests and ensuring they have an excellent dining experience. Responsible for positive guest interactions while serving guests in a friendly, timely and efficient manner.
Maintains a Guest focus while performing duties.Assumes 100% responsibility for quality guests' experience.
Welcome and greet guests within two minutes of being seated.
Informs guests of specials and menu changes.
Offers specific beverage, appetizer, entrée, and dessert recommendations either upon request or you genuinely feel your guests will enjoy.
Answer questions about our food, beverages and other restaurant functions and services.
Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table.
Deliver food and beverages from kitchen and bar to guests in a timely matter.
Clean and prepare the table for the arrival of menu items.
Perform side work during each shift as required by service station assignment.
Complete opening and closing checklists.
Maintain clean and stocked service and dining areas.
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
Respond promptly and courteously to any requests.
Provide proactive beverage refills
Prepare final bill, present check to guest, accept payment, and process through the POS system.
Be ready and willing to assist fellow servers before they ask.
Thank guests for their visit and invite them to return.
Attends all scheduled employee meetings and brings suggestions for improvement.
Notify manager-on-duty any time a guest is not 100% satisfied with their experience
Performs other duties as assigned by a supervisor.
Experience and Education:
Previous server experience in restaurant or hospitality required or minimum six months experience working at Benihana, Inc. in a host, busser or other similar guest interfacing position. Must have good performance and manager reference.
Must have a High School diploma or GED.
An equivalent combination of education and experience will be considered.
Must be eligible to work in the United States.
Must be 18 years of age or older as required by state law to serve alcoholic beverages.
Must have the ability to handle money and operate a point-of-sale system.
Must have food handler's card and alcohol awareness training certification where required by state and local laws.
Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required.
Physical Demands: Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shift. Must have a clean, professional appearance with excellent grooming habits. Be able to safely lift, carry and easily maneuver trays of food frequently weighing up to 25 pounds.
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