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Service Representative

Cottingham & Butler Dubuque Full-Time
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Position Summary:
Cottingham & Butler has an immediate opening for driven, energetic, and customer focused candidates looking to begin his/her career in a fast-paced environment, perfect for a self-starter.  In this role, you will  answer inbound calls from our customers and providers on medical, dental and voluntary benefit plans. 
We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. We pride ourselves on putting the customer first and finding ways to improve our business.  Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm. 
Essential Functions:
  • Answer customer inquiries on benefits plans
  • Process Medical/Dental Claims
  • Ability to learn/retain large amounts of technical information
  • Ability to multitask
  • Strong verbal and written skills
  • Detail oriented
 Other Functions:
  • Ability to navigate multiple record keeping systems
  • Ability to work with customers of diverse background and dispositions
  • High school diploma, college education  is a plus
  • Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)
  • Prior customers service experience
  • Prior call center experience is a plus 
Specific Skills:
  • Team oriented
  • Computer skills and knowledge
  • Data entry
  • Shift differential
  • Quarterly bonus for licensed agents
  • Full benefits package offered your first day of employment  


Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Service Representative
Estimated Salary: $64K
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Job ID: a1O38000006J2tXEAS


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