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Part-Time Admissions Information Specialist

Indiana University Bloomington, IN Part-Time
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Department Information

The Office of Admissions is the front-facing department to the public for undergraduate recruitment for the Indiana University-Bloomington campus. The Office of Admissions is responsible for recruiting the freshman class each year, counseling prospective students and their families about the admissions process, providing accurate information to the public about our recruiting requirements and standards, and marketing Indiana University-Bloomington. We are looking for an outgoing individual who is excited to be a Hoosier, to fill a part-time client support position.

Job Summary

Serves as a part-time information specialist and front line resource to current and potential students, campus representatives, and the public. Ensures excellent customer service is delivered to all guests over the phone, by email, and face-to-face. Provides support for individuals applying for admission and provides preliminary information on matters related to financial aid, scholarship eligibility, housing, orientation, and student accounts. Provides information on other university related policies, procedures, and programs. Answers inbound and outbound communications. Schedules visitors for tours and information sessions. Greets daily visitors, answers basic admissions related questions, and collaborates on recruitment team projects.

Required Qualifications

High school diploma or GED and two years of experience working in a fast-paced, complex customer service area.

Proven ability to perform various tasks simultaneously with consistently high accuracy while dealing with the public in a high volume, high stress environment and with a consistent, positive temperament in regards to continuous public interaction. Demonstrated computer skills including accurate keyboarding skills and competent knowledge of Word, Excel, Access, Outlook, and other tools, office equipment, and resources. Ability to maintain the privacy of confidential files. Comfortable working with the public. Excellent interpersonal skills and a customer service orientation. Ability to effectively communicate and exchange information with a wide variety of individuals. Possess a high degree of knowledge, tolerance for stress, and attention to detail. Adaptability to exhibit competence, patience, and tact in a fast paced environment. Demonstrated analytical ability in resolving both administrative and procedure problems. Initiative, reliability, and flexibility while handling stressful situations, confidential information, and materials. Promptness, dependable attendance, and a strong work ethic.

Preferred Qualifications

Bachelor's degree. Experience in a higher education setting. Working knowledge of the university's admission requirements, academic programs, and IU systems policies and procedures. Enthusiasm for ensuring that the Hoosier tradition continues with future freshman classes.

Working Conditions / Demands

Position requires a high degree of tolerance for stress, flexibility in operational duties, extended time sitting at a computer and wearing a headset. Some visual, neck, and shoulder strain is common due to the intensity of the work. Some heavy lifting is common.

Work Location

Bloomington, Indiana

Job Classification

Salary Plan: HR

Salary Grade: HR

FLSA: Nonexempt

Job Function: Temporary Hourly

Posting Disclaimer

This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.


Recommended skills

Hardworking And Dedicated
Attention To Detail
Customer Service
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