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  • Stockbridge, GA

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Payment Services Associate II

Conduent, Inc. • Stockbridge, GA

Posted 17 days ago

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Job Description


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile


  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance
  • Maintaining a work/life balance is the key to success.

  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Compensation
  • Competitive salaries.

  • Family Support
  • Additional resources to support employees with families.

  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.


Summary Statement of the Job:

This position supports the Treasury Management Operations Division in the Wholesale Lockbox Department.  Wholesale Lockbox processes payments from corporate businesses according to detailed customer specifications. Responsibilities include repetitive tasks: interpretation of client specific instructions, data input, proofreading, and assembling.    This is a production-oriented position, which includes adherence to quality and production standards.

Provides administrative support to business operations by performing remittance processing or similar activities.


H.S Diploma or GED

Be at least 18 years of age

Must have 1-3 years of Lockbox experience, check processing, or as a bank teller

Must pass criminal background check and drug screen

Must be detail oriented

Must have excellent communications skills and ability to follow written and verbal instructions.

Must have experience working under strict deadlines in a production oriented environment

Must have ability to stay until work is completed

Job Duties: Prepares and reconciles client deposits according to client instructions

Time Description of Duties for Batch Prep (Processor):

75% Accurately pre-process checks according to customer specifications and departmental procedures.

Opens and removes all contents of the envelope.

Review customer instructions to determine method of processing. 

Follow the 5-step process to negotiate each check by verifying the payee, the written dollar amount, the numeric dollar amount, the MICR line, and restrictive notations. 

Stamp the check with the processor’s ID and validates payee. 

Number the checks and the backup documents.  Also will be responsible for processing more complex accounts as needed.

25% Accurately attach check images to back up documentation according to customer specifications.  Prepare completed batches for mail out.

Occasional Duties:

Defined as duties that require less emphasis than the essential/primary duties. This includes miscellaneous duties that occur at irregular intervals. Some of these duties could be eliminated without changing the nature and purpose of the job.

Assist in expediting the work from the processor workstations to the automated room

Assist in processing on other teams within Lockbox

Performs other clerical duties as assigned

Physical Demands and Work Environment:
The physical demands and work environment described here are representative of what is typically found in a Transaction Processor position.

Employees sit at a desk for long periods of time and may be required to stand and walk at times.

The position requires typing on a computer keyboard and using a mouse.

The position requires ability to use adding machine to balance invoices

Employees view and read information on a computer screen and on paper.

The equipment used in this position includes, but is not limited to, computer, telephone, and fax machine, document scanner.

There is some lifting or moving of items or objects in this position.

Able to lift up to 25 lbs.

Must be able to work under strict deadlines within a production-oriented environment. 

Attention to detail while performing repetitive tasks timely and accurately.

Must be able to work overtime as required

6:00am – 4:30pm

Pay Rate:

Responsible for selling tickets and other items to clients, receiving payment by cash, credit cards and other means, and reconciling total payments versus total sales as needed.

Intermediate level job with some work experience
Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
Identifies problems in straightforward situations, and makes sound decisions using standard procedures
Works within established procedures with a moderate degree of supervision

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Job ID: 18014463
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