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Senior Client Services Associate

Eurofins Madison Full-Time
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Senior Client Services Associate

Position is full time, Monday-Friday, 8AM-5PM

Candidates currently living within a commutable distance of Madison, WI are encouraged to apply

Responsibilities include, but are not limited to, the following:
  • Assists Client Service Managers (CSMs) with managing various aspects of quote, proposal and RFI development
  • Manages various aspects of quote, proposal and RFI development for assigned transactional clients; adhering to agreed-upon BU-specific and enterprise-wide proposal and pricing processes (i.e. collating data, following-up with other departments, etc)
  • Establishes clear timelines to meet client requirements and anticipates obstacles and provides solutions
  • Develops appropriate knowledge of the technical and regulatory environments
  • Assists in identifying and resolving issues around client inquiry requirements and Eurofins capabilities
  • Reviews RFP/quote requests to ensure initial understanding of client requirements
  • Works with Operations, Finance, Account Executives and others to compile proposal text and/or price response
  • Ensures timely and consistent delivery of assigned proposals to clients
  • Performs data entry into SFDC, CMS, and other databases, as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports)
  • Contact clients with standard inquiries (i.e. clarifying baseline RFP/quote information, proposal delivery logistics, etc)
  • Contributes to assigned process improvement projects and supports implementation when needed
The ideal candidate would possess:
  • 2-4 years of direct CRO/pharma or other business-related experience preferred
  • Excellent customer service skills, attention to detail, and ability to be persistent while maintaining tact
  • Experience in a scientific or logistics environment is a plus
  • Proven ability to work on multiple deadlines simultaneously
  • Knowledge of other software applications (i.e. SFDC, NIMS) preferred
Basic minimum qualifications:
  • Bachelor's degree in a scientific, business or related field (or equivalent work experience)
  • Flexibility to participate in meetings across various time zones outside core working hours
  • Occasionally working extended hours in order to adhere to client deliverable timelines
  • Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook)
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication, and organizational skills
  • Proven ability to work independently
  • Strong analytical skills
  • Ability to communicate appropriately and effectively with internal and external clients
  • Positive attitude and sense of urgency
  • Thick skinned and able to take and give difficult news
  • Able to accept responsibility for company errors
  • Authorization to work in the United States indefinitely without restriction or sponsorship
Who we are:

Eurofins is the world leader in the food, bio/pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agro science, genomics, discovery pharmacology, and central laboratory services. With over $2 billion in annual revenues and 25,000 employees across 250 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments.

What we offer:

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work! We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com

Eurofins is a M/F, Diabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

 

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Team Working
Customer Service
Computer Literacy

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Senior Client Services Associate
Estimated Salary: $40K
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Eurofins Lancaster Laboratories is one of the largest commercial contract laboratories in the world providing comprehensive laboratory services in the pharmaceutical, biopharmaceutical and environmental sciences in both our laboratories and our client facilities. Our goal is to be the premier provider of laboratory services worldwide while delivering an outstanding service experience.

We serve clients from a diverse range of businesses and industries including Fortune 100 Industrial companies, the world’s largest pharmaceutical/biopharmaceutical companies as well as virtual, small and mid-sized companies throughout the world. We also serve local and national governments.

With facilities in Lancaster, Pennsylvania; Portage, Michigan; and Dungarvan, Ireland we have a global capacity of 300,000 square feet. Our state-of-the-art facilities coupled with the highest level of instrument technology allow us to handle projects of virtually any scope and size.

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