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Senior IT Level 2 Helpdesk job in Baton Rouge at Kforce Technology

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Senior IT Level 2 Helpdesk at Kforce Technology

Senior IT Level 2 Helpdesk

Kforce Technology Baton Rouge, LA Contractor
Competitive
Apply Now

RESPONSIBILITIES:

Kforce has a client in Baton Rouge, LA that is seeking a Senior IT Level 2 Helpdesk. Summary:: The Senior IT Level 2 Helpdesk has the primary responsibility of resolving top-tier helpdesk requests, assuming leadership roles as part of our project team, evaluating and installing new hardware and software, as well as traveling to schools as needed. In this role, successful candidates need to be Responsibilities:
  • The Senior IT Level 2 Helpdesk will maintain system availability of critical and essential business systems
  • Provide customer support to schools onsite and remotely
  • Image and configure Microsoft Windows/Apple iOS/MacOS X
  • Monitor support requests for regional schools to determine larger-scale issues
  • Participate successfully in the training programs offered to increase the individual's skill and proficiency related to the assignments
  • The Senior IT Level 2 Helpdesk will review current developments, literature, and technical sources of information related to job responsibility
  • Ensure adherence to reasonable safety procedures
  • Evaluate new technology and provide feedback
  • Available on call to respond to emergencies when needed
  • Follow federal and State laws, as well as company policies
  • Resolve all new and escalated top-tier help desk requests by providing technical support for users via phone, email, and remote support
  • Resolve all workstation-related issues
  • The Senior IT Level 2 Helpdesk will lead or assist with onboarding of new company acquisitions and employees

REQUIREMENTS:

  • Associate degree required; Bachelor's degree preferred
  • Certifications such as MCP in Windows 10, Network+, Cisco CCENT/CCT or Microsoft/Office365 related systems
  • 4+ years of experience as a Desktop Support/Help Desk/Service Desk/Network technician
  • Extensive Apple iOS and Mac OS X experience
  • Extensive Microsoft O365/Intune/Windows 10 imaging and configuration experience
  • Helpdesk ticketing experience with ServiceNow
  • Active Directory and Office365 admin experience, experience with PowerShell scripting, demonstrated lead or high-profile role in projects
  • Strong understanding of DNS, DHCP and other related network technologies & equipment
  • Reliable means of transportation for travel; Must be able to transport self to various facility sites as required
  • Experience with complex systems and/or in an educational environment preferred; Mastery in Student Information System (SIS) and other software used in the organization
  • Experience with large-scale, complex IT projects and implementations
  • Demonstrates enthusiasm and commitment toward the job and the company's mission; supports company's goals and strategic priorities
  • Ability to organize and manage multiple priorities
  • Ability to consistently be at work, arrive on time, follow instructions, respond to management direction, and solicit feedback to improve performance
  • Strong customer service orientation
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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