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Attractions Supervisor and Administrative Assistant job in Raleigh at City of Raleigh North Carolina

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Attractions Supervisor and Administrative Assistant at City of Raleigh North Carolina

Attractions Supervisor and Administrative Assistant

City of Raleigh North Carolina Raleigh, NC Full-Time
Job Description

Join our team at historic Pullen Park, North Carolina's first amusement park. The Pullen Park campus contains 67 acres of gorgeous park land, offering a variety of activities to keep guests of all ages engaged and entertained. Our offerings include a carousel dating to 1911, an original Wurlitzer 125 band organ, a CP Huntington scaled train, kiddie boats, pedal boats and eight picnic shelters in addition to a variety of events and programs that we host throughout the year.

The Attractions Supervisor and Administrative Assistant is responsible for assisting park management with the day-to-day operations of facilities and programs at Pullen Park Amusements. The Attractions Supervisor and Administrative Assistant is responsible for supervising park facilities and part-time staff in the absence of full-time park management. The HASSA supports the Rental Program within the Historic Attractions and the Historic Resources and Museum Program. This includes Pullen Park and other locations as assigned.

Duties and Responsibilities

* Provide exceptional guest service through a variety of mediums
* Efficiently respond to phone calls, emails and walk in guests in a timely manner
* Book rentals using RecTrac or equivalent booking software
* Meet with interested guests for showings
* Receive and process payments and other cash handling duties as necessary
* Ensure proper organization of rental paperwork
* Oversee rentals and assist renters
* Sell ride tickets and gift shop items using a Point of Sale system
* Resolve guest concerns, or pass along to management depending on the situation
* Act as the point person on a team of Front Desk staff members
* Meet regularly with the Administrative Specialist and Front Desk staff members to discuss ways in which to improve the rental program
* Perform park opening and closing procedures, including bank out of cash drawers
* Assist facility staff with emergency and medical response, or be the point person in the absence of management
* Enter data and make modifications through MS Office Suite
* Assist in maintaining park cleanliness and sanitization
* Operate amusements as per DOL standards and City policies
* Teach and coach staff members
* Enforce city and park policies
* Complete additional duties as assigned by supervisor

Typical Qualifications

* Applicant must be at last 18 years of age
* Applicant must have a High School Diploma or equivalent
* Applicant must have a valid Driver's License and a "safe" driving record
* Fluency in speaking, reading, and writing English
* Outgoing, energetic, and enthusiastic
* Must possess excellent customer service skills
* Experience coordinating rentals and/or events
* Minimum availability of 4 weekdays per week; must be available to work a flexible schedule which may include nights, weekends, and holidays. Typical shifts are seven hours in length to fall between the hours of 8:30am - 9:30pm, i.e. 11am - 6pm.
* Reliable transportation is required

Recommended Skills

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Job ID: 2261456505

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