RHT is seeking a Network Technician. The Network Technician will be responsible to:
Provide onsite support and maintenance to customer LAN/WAN environments, including hardware
and software for desktop, server, and system level support;
Able to take on advanced PC and basic engineering projects as needed;
Ensures customer satisfaction by responding to Service Requests in a timely, accurate, and
Follows up with customers with call or service request status when status changes (e.g. will be
Initiates escalation as deemed appropriate to ensure management awareness of severe problems or
calls that are exceeding documented target resolution times;
Assists in customer, analyst, and peer training;
Advanced knowledge of all Customer standard products as defined per engagement;
General knowledge of all non-standard but commonly used products;
Thoroughly evaluate and document client’s IT infrastructure, including network maps,
hardware/software configurations, and IT processes;
Develop and write basic level Statements of Work for inclusion with product quotes or for
independent services opportunities;
May be called upon to provide Pre-Sales support and position various technical solutions;
Product recommendation: Properly evaluate customer requirements in order to recommend specific
products to solve customer business needs;
Thoroughly document customer engagements for proper accounting of activity;
Logs all customer requests and updates calls utilizing the designated call handling and tracking
Maintain and increase technical certifications based upon certification requirement changes and
business market requirements;
Maintain strategic relationships with Manufacturers such as, but not limited to: Microsoft, Novell, HP,
Follow policies and procedures in place and participate in continual process improvement to ensure
quality and efficiency;
Additional tasks as deemed necessary by manager to meet business requirements.
The successful Network Technician will have a Net + certification preferred.
Minimum 3 years experience in IT technology preferred
Minimum 3 years experience in Troubleshoot and Repair preferred
Minimum 2 years direct experience with Microsoft, Novell, and/or WAN technologies preferred
Network + Certification Preferred;
Understanding of RAID;
Desired skills and abilities;
Excellent leadership, interpersonal and communication skills;
Strong analytical and problem-solving capabilities;
Must use sound judgment and escalate issues in a timely manner;
Solid verbal and writing abilities
Drive to excel and succeed
Must be willing to work long hours and available for after hours work as needed
Knowledge / Training and Certifications
Microsoft (MCP/MCSE), Mac, Linux, Novell knowledge/certifications preferred
Windows Server 2000, 2003, SBS, Exchange 2000 & 2007, SQL preferred
Windows 2000, XP, Vista, Mac OS X preferred
Interviews are currently being conducted, for immediate consideration please email your resume to Willis.firstname.lastname@example.org with Network Technician in the subject line.
We invite you to follow us on Twitter @RHTAlbuquerque to hear about other New Mexico jobs and tech news!
All applicants may be required to undergo background/drug test.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
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