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Collections Specialist

North American Bancard Troy Full-Time
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North American Bancard is looking for a Collections Specialist is to negotiate payment terms with past due accounts and collect money owed. The ideal candidate for this position is an experienced and effective collector with strong investigative and negotiation skills.

What you will be doing:

  • Review the write-off ledgers for errors or items previously collected
  • Respond to merchant, internal and external customer calls and e-mails regarding the status of North American Bancard Collections accounts
  • Initiate telephone contact and make demand for payment for all items as assigned
  • Negotiate payment terms and methods when a Right Party Contact is achieved
  • Overcome stalls and objections to timely repayment
  • Negotiate settlements and re-payment plans within departmental guidelines
  • Locate delinquent merchants using original documents, account notes and skip-tracing databases
  • Maintain current and accurate notes in Great Plains for all merchants that enter collections
  • Work accounts diligently to a final resolution. Identify and accelerate suit worthy accounts. Prioritize work based on balance due.
  • Meet aggressive calls per day and dollars collected per month goals
  • Represent North American Bancard in an honest and ethical manner at all times while complying with all local, state and federal collection laws including, but not limited to the FDCPA, TCPA, FCRA, ADA and UDAAP

What we need from you:

  • High School Diploma
  • Minimum of 2 years prior experience in collections preferred.
  • Prior first or third party collections experience
  • Strong oral and written communication skills
  • Self-motivated and conscientious
  • Detail oriented
  • Maintain a high standard of performance
  • Able to collaborate with others to meet or exceed individual and team goals
  • Resourceful and decisive
  • Proficiency with Microsoft Office applications

How to be an all star:

  • Bachelors degree preferred

North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. Propelled by cutting-edge technology, user-friendly products and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

Pay Grade for internal applicant use: #23



Skills required

Maintain Indexed Record
Billing Systems


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Collections Specialist
Estimated Salary: $76K
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Job ID: 1726/1502


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North American Bancard is a privately held multifaceted payment solutions provider. Our team of 750+ employees within NAB and affiliate entities facilitate the processing of more than $13 billion-worth of electronic payment transactions for over 250,000 merchants nationwide. The launch of our mobile POS solution, PayAnywhere, has enabled us to remain on the forefront of technology and meet the evolving needs of our customers.

Based in Troy, Michigan, North American Bancard offers a wide array of payment processing solutions to a diverse range of clientele. Our customers range from small startups to established corporations, and include nearly every sector of the business world. North American Bancard offers customized merchant accounts for retail storefronts, Internet retailers, mobile merchants and more. As a full service merchant account provider, we offer our clients the integrated hardware and software they need to process credit and debit card payments, verify checks, issue credit and much more.

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