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Job Requirements of Desktop Support:
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Employment Type:
Full-Time
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Location:
Sparks, NV (Onsite)
Do you meet the requirements for this job?
Desktop Support
- Deskside Admin
- Install, configure, upgrade, maintain and support desktop systems based on customer service requests.
- Develop preventive maintenance procedures to avoid system failures.
- Set user access rights and permissions and create VPN accounts for users.
- Maintain servers, computers printers, and other software and hardware peripherals.
- Take regular back-ups of server files and maintain disaster recovery operations.
- Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
- Perform repairs and replacements of software and hardware peripherals.
- Provide job trainings to new hires as needed.
- Provide assistance to other Administrators when requested.
- Perform failure analysis and determine corrective action plans.
- Plan and execute allotted work within deadlines and maintain records of daily tasks.
- Oversee inventory management of software and hardware components.
- Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
- Install antivirus software and oversee software license renewals.
Recommended Skills
- Corrective And Preventive Action (Capa)
- Customer Service
- Disaster Recovery
- Hardware Infrastructure
- Preventive Maintenance
- Problem Solving
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Job ID: NDYxNzoyMDY5MjkyNjUy
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