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Front Desk Agent

McKibbon Hospitality Asheville, NC Full-Time
$25,910.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply on company site

Hotel Arras


7 Patton Ave
Asheville, North Carolina, 28801
United States

Front Desk Agent

What Makes a McKibbon Hotel Front Desk Agent?

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

A Day in the Life:

  • Provide exceptional customer service
  • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • You will resolve guest complaints and ensure guest satisfaction.
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • You will process all guest check-ins, and verify registration information with the guest.
  • You will handle overbooked or 'walked' guests.
  • You will accept and record wake-up call requests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • You will resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

  • Previous experience working as a front desk agent or in a similar role
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:

  • Great verbal and written communication skills
  • The ability to create a fun and supportive working environment




 

Recommended skills

Communication
Training
Housekeeping
Learning

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$25,910
Avg. Yearly Salary

Career Path

See the next step in your career
Front Desk Agent
$25,910.00 (Careerbuilder est.)
Estimated Salary: $33K
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Job ID: req1286

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