- Support a robust Microsoft based network running Windows 7/10 and Microsoft Office 365, Skype, etc. Basic Desktop and Networking support knowledge on BSOD, IPConfig Command, Active Directory, DHCP, DNS and Group policy. Server, PC, MAC and Laptop expertise needed to perform the duties of this position
- Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties. Note: activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative.
Minimum 2 years' experience with PC support, including deployment.
Minimum 2 years' experience with PC hardware troubleshooting and repair.
Well-versed in installing windows, software, applications, antivirus, and patches.
Minimum 1-year experience with direct client interaction.
Ability to follow written and verbal instructions.
Adaptable to change in process or required activities.
Attention to detail. Demonstrated ability to read and understand technical manuals and schematics.
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Professional appearance and behavior, including punctuality Manage incoming and outgoing assets. Prepare systems for deployment.
Scan existing asset for applications and settings. Interview clients to identify special considerations and other settings.
Known for working efficiently without supervision. Committed to learn and relate technical concepts promptly.
Able to configure VPN and server/client-side hardware and software.
Knowledge of O365 troubleshooting and configuration. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10.
Familiar with active directory security and policies. Strong attention to detail.
Good organizational skills. Able to lift up to 50 lbs.
Network Configuration And Change Management
Windows Server 2003
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AIC is a leading talent solutions firm that provides highly-skilled Information Technology (IT), Engineering, and Finance professionals to clients nationwide. With an unwavering commitment to excellence, integrity, and innovation, AIC draws from 50 years of experience in the consulting services industry to provide unparalleled business and technical expertise to middle market and Fortune1000 companies. Founded in 1966, AIC is part of the ACS Group.
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Our services are designed to meet clients' changing needs and our approach is flexible and collaborative. We take the time to understand your business and the unique needs of your environment, and then apply our technical knowledge and industry perspective to deliver a custom solution. Whether that means supplying you with an individual, several members of a joint project team or a completely outsourced solution, AIC has the expertise and the resources to deliver.
Our experience, passion and client-centric approach have resulted in a long track record of success. For more than 45 years, AIC has provided the added technical capacity and expertise required to help businesses drive value, control costs and deliver on the promise of a more efficient and productive enterprise.