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Engineering Operations Chief at Amazon Web Services

Engineering Operations Chief

Amazon Web Services Phoenix, AZ Full-Time


Job summary

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand The Cloud, this is your chance to make history.

Amazon Data Services Inc. is currently hiring for a Engineering Operations Chief to support our data centers. The Chief is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. They are expected to be a singular focal point for all facility operations within a given data center. The Chief manages small-to-medium projects from planning to completion, obtains and tracks quotes for all necessary costs and documenting project results for future implementation at other facilities. The Chief supports Engineering Operation technicians and any third party vendors in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. This equipment includes, but is not limited to, stand-by diesel generators, switch gear, UPSs, PDUs, AHUs, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.

The earliest expected start date for this position will be in the third quarter of 2022.

Key job responsibilities

  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.

  • Operate independently with limited direct management.

  • Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed.

  • Perform root cause analysis of equipment failures.

  • Troubleshoot and report of facility and data sever-level events within internal SLA.

  • Create and deploy new standard practices for Engineering Operation Technicians, Chief Technician and vendor support teams.

  • Provide training and guidance to Engineering Operation Technicians.

  • Ensure all safety procedures are adhered to by vendors and Amazon staff.

  • Utilize internal CMMS to manage building workflows.

  • Communicate complex technical information to a non-technical audience.

  • Fully comply with all physical security procedures and policies.

  • Respond to off hour emergency calls related to his data centers and help with the investigation, mitigation, and recovery of the issue(s).


  • Candidates should be able to lift up to 40 lbs and or work in elevated locations.

  • Ability to work in an environment that operates 24/7 with an ability to provide after-hours support as needed. All physical requirements are expected with reasonable accommodations

About the team

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.


  • 3+ years of relevant work experience in a data center or other critical environment.

  • 4+ years of experience of the electrical and mechanical systems involved in critical data center operations such as: generators, transformers, switchgear, UPS systems, ATS units, PDU units, pumps, air handling units, and CRAC units.

  • 3+ years of experience with BMS and EPMS control systems and data collection/trending


  • Bachelor's or College's degree in a relevant engineering discipline or equivalent work experience in Mechanical/Electrical Field.

  • Electrical or Mechanical trade (Post Secondary Education).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [ Link removed ] - Click here to apply to Engineering Operations Chief

Recommended Skills

  • Building Automation
  • Control Systems
  • Data Centers
  • Data Collection
  • Electrical Installation Work
  • Electrical Switchgear
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