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Help Desk Specialist

Veritude Albuquerque Seasonal/Temp
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Veritude is currently hiring for a Help Desk Specialists in Albuquerque, New Mexico at Fidelity Investments. 

We have positions in Help Desk starting each month through the summer (August and September)

Training will be conducted 8a-5p, Monday – Friday for 3-4  weeks. Afterwards, shifts may vary. 
 

For the first 90 days on assignment, you will be on a probationary period, possible temp to perm opportunity. 

Hourly Rate is $18 per hour

The Help Desk Specialist will provide technical support to end users, Fidelity Associates, on a variety of issues via telephone and email/chat channels. They will identify, research and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution. 

Responsibilities: 
•    Diagnose and resolve technical hardware and software issues 
•    Research issues using available information resources 
•    Advise users on actions taken 
•    Document all help desk interactions in the appropriate ticketing tool Identify and escalate situations requiring urgent attention 
•    Track and route incidents and requests to appropriate groups and document resolutions 
•    Inform Techworks management of recurring problems Remain current with system information, changes and updates 

Qualifications: 
•    Associates degree/technical certification or equivalent work experience preferred 
•    Working knowledge of fundamental operations of Windows, Microsoft Office, Apple/MAC, and other emerging technologies 
•    Knowledge of relevant ACD telephony systems & mobile device experience 
•    Remote/VPN technologies Experience in industry customer service best practices & supporting a corporate environment 
•    Related experience and training in troubleshooting and providing Help Desk Support 
•    Proficient typing skills and ability to type a minimum of 45 wpm 

 

Recommended skills

System Information
Help Desk Support
Technical Support
Help Desk
Management
Operations
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Job ID: 157897

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