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  • O'Fallon, MO 63368

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Customer Service Representative - Weekend Only

Modis • O'Fallon, MO

Posted 2 months ago

Job Snapshot

Other Great Industries
Admin - Clerical

Job Description

As a Customer Service Representative, you are accountable for: 
• Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties. Gathering the necessary information in a timely manner needed for processing. 
• Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention 
• Responding to status and inquiry calls from customers regarding policy and coverage information within authority - appropriately transferring calls to correct departments when needed 
• Performing data entry of faxes to include most lines of business and loss types 
• Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are being met 
• Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as helping to develop more efficient workflows 
• Flexibility with shift schedule and availability to work some Saturdays, holidays and overtime when needed 
• Knowledge, Skills and Abilities 
• Ability to accept feedback in a positive manner and utilize feedback for personal development 
• Strong PC navigation skills, including knowledge of Windows operating environment and internet 
• Strong communication skills - ability to effectively interact with all levels of internal and external business partners 
• Excellent verbal and written communication skills 
• Strong customer service and telephone skills 
• Demonstrates ability to meet or exceed established ACD Performance Measures 
• Effectively work in a team environment

Job ID: US_EN_6_913330_1058635
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