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Case Manager, Veterans Treatment

Services for the UnderServed New York Full-Time
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Position Overview

Position Summary: The Veterans Education to Employment Case Manager works with the Veterans Services Employment team to support participants’ employment and training goals. 

Job Functions:

  • Coordinate education to employment efforts with community partners, employers and schools to identify and link short-term education to employment programs/initiatives to eligible veterans.
  • Utilize a strengths-based approach to help veteran’s access training, education & employment services.
  • Develop and update individual, person-centered plans for employment placement, training and retention with veteran participants.
  • Assist veterans with resumes revisions, updates and catering them to specific jobs/industries.
  • Assist team members in the delivery of services to support participants’ program goals.
  • Support student veterans through case management services as they work to complete coursework and successfully graduate.
  • Coordinate employment and educational goals in concert with employment Case Managers and Job Developers
  • Effectively track training enrollments, financial cost and training outcomes.
  • Become well-versed in program and procedures to appropriately assist assigned veterans.
  • Maintain a strong working relationship with colleagues and program staff.
  • Develop and maintain a system for tracking grants spending and training outcomes with program management.
  • Document all services in compliance with agency standards.
  • Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
  • Participate in SUS Veterans Service Fair(s), the Veterans Day Parade, and other company events
  • Complete other tasks as assigned by management.
  • Handles unexpected situations by responding effectively to challenges, deadlines and emergencies.  Copes adequately with stress on the job.
  • Provides timely, accurate and clear documentation according to established policies and procedures.
  • Applies time management skills to work effectively within given deadlines.  Organizes own time and prioritizes workload effectively. 
  • Willingness to initiate new ideas.  Consistently looks for better ways of doing things.
  • Demonstrates effective verbal, written and listening skills. 
  • Works well as part of a team.
  • Responds to consumer needs promptly, accurately and with courtesy and respect.  Models appropriate behavior.  Represents the organization in a positive and appropriate manner to outside resources.
  • Supports the missions and values of SUS and draws attention to behavior that undermines group effectiveness or is inconsistent with core values.
  • Maintains confidentiality of consumers and staff.  Restricts information to those who need to know only.
  • Ability to conduct regular NYC-wide fieldwork (up to 25% of the time).
  • Four-year college degree preferred.
  • Proficient in Windows, and MS Office Suite, especially Excel.
  • Can be relied upon to be available as needed; includes attendance, punctuality and occasional work outside of normal business hours.
  • Experience in employment programs preferred.


Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

Recommended skills

Active Listening
Microsoft Excel
Microsoft Access
Microsoft Windows
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