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Occupancy Specialist

Related Management Company St. Louis Full-Time
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  • Affordable housing laid the foundation of Related Companies and we continue to place a high priority on developing, acquiring and preserving housing for this sector.
  • Over 60% of our 50,000+ residential apartment homes under our management are part of one or more affordable housing programs, and an additional 20% of these homes provide workforce housing.
  • In the area of acquisitions and refinancing, we pursue properties that meet one of the following criteria:
    • Section 8 properties with project-based contracts
    • Section 236 properties in need of rehabilitation
    • Section 42 LIHTC properties with expiring low-income restrictions
    • Section 515 FmHA properties with loans that can be prepaid
    • Other assisted properties, including HODAG, HOME, federal or state-financed public housing.
  • Many of the buildings we encounter are in need of substantial upgrading and preservation in order to continue to properly fulfill the needs of their tenants.
  • Given our 45 years of experience in debt and equity financing – as well as our extensive management of government-assisted properties – we are well positioned to buy out existing owners who lack the resources and experience to recapitalize and, therefore, wish to exit the affordable housing arena

Role Summary: 

The Occupancy Specialist is responsible, under the supervision and direction of the Property Manager, for the leasing of apartments, applications processing, accurate tracking of leasing data and completion of related reports in compliance with all company policies and procedures and with all applicable Equal Employment Opportunity, Fair Housing and Human Rights statutes of a 242 Units/4 Stories building. 

Location: St Louis, MO


  1. Participates in all marketing and leasing functions related to all affordable housing programs and applications, including remarketing assessments.
  2. Facilitates the renewal and recertification process for all program participants.
  3. Interviews and processes applications for new move-ins and lease-up of vacant units.
  4. Resident retention including the renewal process and move-in orientations.
  5. Prepares all required and agency reports
  6. Ensures accuracy of recorded information about each affordable housing program.
  7. Site specific administration and compliance.
  8. Initiates new ideas, methods and systems related to affordable housing processing.
  9. Special projects and tasks.



  1. Answers telephones, takes messages, directs phone calls, retrieves voice mail messages and instructs answering service
  2. Prepares work orders and maintains work order log on a regular basis.
  3. Files work orders by appropriate apartment number.
  4. Collects rents from residents following necessary procedures   

Specific Site and Leasing and Recertification Administration Tasks

  1. Maintains an accurate up-to-date status of rental units, including availability of units and supply status reports to the Property Manager on a weekly basis.
  2. Assures applications are received, date stamped and logged.
  3. Accurately maintains the Applicant Logbook, assigning numbers in the order applicants are received.
  4. Thoroughly reviews applications to ensure that all information is correctly and completely shown. Ensures that applications are processed timely and if applicable, in application order.
  5. Thoroughly understands all site regulatory programs and implements leasing criteria and the income bands of eligibility and clearly explains them to prospective residents.
  6. Interviews applicants utilizing the Applicant Checklist.
  7. Responsible for processing of all applicant files for move in by conducting household interview, obtaining 3rd party verifications, tracking responses, confirming eligibility and preparing files appropriately for Property Manager for lease and certification signing.
  8. Tracks progress of all applications in process for units available and acts to expedite completion of said files within program parameters. Maintains a minimum required number of approved files at all times for all tax credit waiting lists.
  9. Approves/denies applications based on the leasing criteria and program requirements.
  10. Assures that all leases and addendums are properly signed.
  11. Assures proper tenant file set up.
  12. Maintains accurate, up-to-date waiting and transfer lists (if applicable).

Resident Retention and Recertification

Conducts and monitors new resident orientations and move in inspections to ensure that all are in accordance with RMC’s standards and that all residents have a clear understanding of all unit, building, and property features and procedures.

  1. Conducts new resident orientations, including a thorough explanation of all lease provisions and an item-by-item review of the house rules.
  2. Increases the resident retention rate by following renewal and recertification procedures 

Special Projects and Tasks

  1. Completes special projects and tasks as assigned by the District Manager or Property Manager.
  • Must have knowledge, understanding and experience in affordable housing certifications and/or leasing.
  • Two+ years affordable housing experience preferred but not required.
  • Strong leadership, organizational and administrative skills.
  • Self-starter with the ability to work independently and within a team.
  • Must be able to prioritize and handle multiple tasks.
  • Working knowledge of all Microsoft Office applications.
  • Knowledge of OneSite operating software desired.
  • Knowledge of HUD Section 8 programs and certification processing – voucher and HAP processing and submission a plus


  • Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist, or attainment of within six (6) months of hire. Training is provided.


  • Must be flexible and willing to work all shifts/hours/days.
  • Must be willing to work overtime as required.




Related is an Equal Opportunity Employer


Skills required

Customer Service
Time Management
Leasing (Contract Law)
Real Estates


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Occupancy Specialist
Estimated Salary: $90K
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Job ID: 2019-5727


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In 1972, Stephen Ross founded Related Companies, known then as Related Housing Companies. From the beginning, Mr. Ross understood that only an experienced, multi-skilled team of professionals could drive the success of the complex, integrated real estate company he envisioned.

During the 1970’s Related took the lead in financing and developing government assisted multi-family housing for long-term investment. It was a unique concept at the time and still is today. Related soon became the leading financier and developer of affordable housing in the country. By the end of the decade, just eight years later, Related had raised over $40 million in equity to support more than 50 developments with a combined value of over $250 million.

In the 1980s, the company rapidly diversified and dramatically expanded the scope of its business and the range of its holdings. New projects included large-scale, market-rate multi-family developments as well as major metropolitan office and commercial properties. At the same time, the financial services arm grew considerably, becoming a major provider of debt and equity capital and managed over 50 private and public funds. The 1980s also brought a name change – from Related Housing Companies to Related Companies – in recognition of the company's substantial growth, new capabilities and expanded services. To take advantage of growing opportunities around the country, Related opened offices in Miami, Los Angeles and later, Chicago.

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