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VTC Technician IV - Audio Visual (AV) Sustainment Support (SME) - Hawaii (TS Clearance Required)

General Dynamics Information Technology Pearl Harbor Full-Time
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GDIT has an exciting opportunity available for an Audio Visual (AV) Sustainment Support SME at Fort Shafter, Hawaii. This position requires someone with a current and active TS clearance. This position requires individuals who are self-motivated, suitably experienced, qualified, and able to follow instructions clearly but also able to make command decisions on the spot in order to achieve the aims of the organization. Provides technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions and other events.


Program/Project Management the Contractors shall provide program management support to ensure successful completion of the migration and transition effort. The Contractor shall oversee all task activities and provide the leadership and controls necessary to meet deliverable targets, maintain staffing at levels required to satisfy customer requirements, interface directly with Government leads for all supported areas, and exercise control over all assigned task personnel. 

Technical Support:

Shall perform technical support, to include troubleshooting and break/fix actions, in support of USARPAC Command element and Sub-Unify Commands. The Contractor shall deploy to provide on-site technical support Sub-Unify Commands as directed. The Contractor shall monitor system performance and track usage.

Technical support may include but is not limited to resolving:

  • Resource Issues
  • Resource Issues
  • Environmental Issues
  • Audio Port Issues
  • Microphone Issues
  • Cabling Issues
  • Speaker Issues
  • Firewall Issues
  • Network Delay Issues
  • Routing Issues
  • Payload Type Issues
  • Codec Issues
  • Resolution Issues
  • System Setting Issues
  • Audio Echo Cancellation Issues
  • Video Picture Quality Issues
  • Packet Loss Issues

Perform routine performance testing to ensure VTC equipment operate at optimal performance and capacity. The contractor shall maintain AV/VTC equipment operability through periodic maintenance. Site visits to Sub-Unify Commands may be required to ensure optimal system performance.  Items to receive preventative maintenance include, but are not limited to:

  • Codecs
  • Cameras
  • Microphones
  • Speakers
  • Projectors
  • Control Interfaces
  • Associated peripheral equipment such as monitors, controllers, and audio/video switches, etc.
  • Cables and connectors, mounting hardware, cabinets, etc.

Provides technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions and other events


  • AA/AS, 5+ years experience
  • Must have a current and active TS clearance
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Recommended skills

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Program Management
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Job ID: RQ39035


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