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Lead Site Rep-Cust. Care/Tech

Leafstone Charlotte, NC Full-Time
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Lead Site Representative-Convenience Care and Technology Support
Annual salary is $31,200
Position is located in Charlotte, NC.

Hours are 7:30am to 4:30pm, Monday to Friday

  • Customer satisfaction through the performance and maintenance of a variety of reprographic equipment and technology at our customer’s site
  • Evaluating equipment issues and notify service or offsite technology departments if unable to resolve
  • Maintaining service and activity reports, and working with leadership to contribute to quarterly business reports
  • Following daily, established maintenance processes and procedures; maintain routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper;
  • Respond to customer requests, escalating issues as needed both with the customer, and with Canon
  • Assist end-user in basic functionality of equipment
  • Record and submit meter reads
  • Some travel between buildings and campuses throughout Mecklenburg County will be required

Qualifications Include:

  • Technical knowledge and/or aptitude to maintain and trouble-shoot equipment within the department
  • Excellent inter-personal skills and the willingness to take initiative to see what needs to be done to ensure customer satisfaction
  • Ability to multi-task, excellent communication skills, prior experience in a customer focused environment
  • Ability to work with minimal supervision and be highly responsible; leadership experience highly desirable
  • High school diploma or equivalent,
  • Ability to lift paper and packages weighing up to 50 lbs.
  • Must be very presentable, and have basic computer skills, including MS Office

Leafstone is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.


Recommended skills

Self Motivation
Computer Literacy
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Job ID: JO000081361


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