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Client Access Specialist job in St. Louis at Compass Health Network

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Client Access Specialist at Compass Health Network

Client Access Specialist

Compass Health Network St. Louis, MO (On Site) Full-Time
$26.29-$33.29/hr; based on Licensure
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Due to critical service need of the communities we serve, we are offering a $4,000 sign-on bonus.*  We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen!

The Client Access (CAS) is responsible for assuring all referrals are responded to in a timely manner, screened for eligibility, and admitted to the CMHC program. The CAS works closely with the Community Support program regarding referrals and admissions, the coordination of admission dates, and the assignment to a Community Support Team. The CAS works closely with DM3700 and ERE Outreach Specialists to ensure timely admission of outreach clients into CPRC services. The CAS also works closely with other agency programs, such as the clinic, Healthcare Home, Intensive Residential, Psychosocial Rehabilitation and therapy, to develop policies to provide increased service delivery from the point of admission into the agency. When applicable, CAS markets Adapt CMHC services to prospective clients, families, and referral sources.

Essential Responsibilities

  • Responds to all referral calls in a timely manner to screen for eligibility into the Adapt program and provides appropriate community referrals when needed

  • Performs job duties with an efficient use of time based on client’s needs

  • Administers assessment tools to incoming and current clients

  • Uses appropriate assessment tools to determine recommended services for clients.

  • Conducts mental health diagnostic assessments to determine appropriate diagnosis of client and ensure eligibility for CPRC services

  • Conducts clinical mental health assessment interviews

  • Consults with appropriate management staff to assure all admissions are assigned to a Community Support Team immediately upon completion of assessment

  • Completes Individualized Recovery Plans for all new clients

  • Coordinates with DM3700 and ER Enhancement Outreach Specialists to ensure timely admission of outreach clients into CPRC services

  • Completes required documentation according to agency and state regulations

  • Notifies Health Care Home Team of all admitted clients for assessment of Health Care Home program eligibility

  • Distributes information and makes presentations regarding CMHC program including marketing materials to potential referral sources

  • Provides referrals as needed if the agency is unable to provide a particular service

  • Maintains agreed upon level of customer care requirements
  • Master’s degree in counseling, social work, or psychology required

    At least one (1) year experience preferred and working knowledge of DSM-5 required.


    Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri.  We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).  Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.  Our mission is “Inspire Hope.  Promote Wellness.” 

    Why join us?

    We believe some of the most passionate people in the world work here.  Our dedicated and talented staff are our most valuable asset.  We strive to provide a work environment and services that are inclusive for our patients and our employees.

    At Compass Health Network, these are just a few of the benefits that we offer as an organization:

  • [ Link removed ] - Click here to apply to Client Access Specialist

  • Advancement opportunities

  • Professional development

  • Licensure supervision

  • Mentor opportunities

  • Tuition reimbursement

  • Scholarship program

  • Employee Assistance Program

  • Headspace Access

  • Paid time off & Paid Holidays

  • NHSC Loan Repayment Participant

  • We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

    *Signing bonuses paid as per bonus policy; exclusions may apply.

    Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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