Are you highly organized, self-motivated, and eager to work in a fast-paced environment? If so, UPS wants to hear from you! We are looking for a qualified Collections Associate to showcase their dynamic skills.
The GBS Collections Associate performs collection responsibilities according to established procedures. He/She impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive communication with customers via telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Limited product, service, or business unit knowledge utilized.
Responsibilities and Duties
Identifies and resolves basic and routine issues impacting payment
Overcomes customer objections concerning payments and assists them in understanding their account terms
Utilizes payment options and negotiates payment arrangements
Follows prescribed escalation procedures
Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
Submits recommendations to write-off account balances
Monitors and maintains assigned queue of customer accounts
Knowledge and Skills
Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
Basic analytical and problem resolution skills
Desire to work in a position requiring extensive phone and email communication
Ability to work in a highly measured, fast-paced, production environment
Prior phone center and/or collections experience
Bachelor’s Degree in Business related field - Preferred
Proficiency in Microsoft Office applications
Experience handling objections and gaining commitment
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.
A position in Business Management or Corporate is a true showcase of your natural leadership, planning and organizational skills to a global audience. From communications and consulting to human resources and risk management, your unique talents keep UPS and its customers moving forward.