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Technology Support Analyst job in New York at Experis

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Technology Support Analyst at Experis

Technology Support Analyst

Experis New York, NY Full-Time
$0.00 - $33.00/Hour
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echnology Support Analyst-Mac

ettain group New York City Metropolitan Area (On-site)

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Technology Support Analyst-Mac

Pay $33hr

Duration 6months +

Location World Trade Center

The Technology Support Analyst provides level 1 and level 2 technical support to our colleagues in the U.S., providing best in class customer service.

This position requires a dedicated, reliable individual with the ability to provide in person support to our offices in NYC and phone support to remote colleagues. The successful candidate will have 3+ years proven experience supporting MacOS (we are an 80% Mac shop), the ability to learn new technologies quickly, a strong customer service acumen and the ability to adapt to new ways of working.

Primary responsibilities:

Respond to incoming support requests via multiple channels, including in-person, phone, email and self service

Provide level 1/ level 2 technical support to colleagues both on-site and remotely, in a MacOS/Windows environment, assisting colleagues with their hardware & software needs

Provide Active Directory/Okta user account services such as password resets, server/file share permissions, etc.

Image and deploy hardware, software, printers, displays, and peripherals

Laptop/desktop/mobile device/printer troubleshooting, diagnosis, and repair

Accountable for ticket management; including ticket hygiene and escalations for all assigned incidents and service requests

Champion IT Security, protecting the company's IP through application of policies and procedures

Qualifications

3+ years of experience in a support environment, ideally with both service desk and on-stie desktop support experience

Comprehensive knowledge of deployment and support of MacOS, WindowsOS, Google G Suite, productivity suite applications

Comprehensive knowledge of Mac, PC, iOS, and Android hardware troubleshooting

Working knowledge of Zoom, Slack and Pulse Secure

Knowledge of ServiceNow and ITIL incident, problem and change management processes

Strong documentation skills

Excellent customer service skills, able to work with colleagues at all levels

Strong problem solving abilities

Flexible and collaborative style, with a willingness to adapt to new ways of working as the business changes

Service improvement oriented

Ability learn new technologies and follow documented procedures and processes


Recommended Skills

  • Active Directory Group
  • Adaptability
  • Android 4.0
  • Apple Ios
  • Change Management
  • Computer Security
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