0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Technology Support Analyst job in New York at Experis

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Technology Support Analyst at Experis

Technology Support Analyst

Experis New York, NY Full-Time
$0.00 - $33.00/Hour
Apply Now

echnology Support Analyst-Mac

ettain group New York City Metropolitan Area (On-site)



Technology Support Analyst-Mac

Pay $33hr

Duration 6months +

Location World Trade Center

The Technology Support Analyst provides level 1 and level 2 technical support to our colleagues in the U.S., providing best in class customer service.

This position requires a dedicated, reliable individual with the ability to provide in person support to our offices in NYC and phone support to remote colleagues. The successful candidate will have 3+ years proven experience supporting MacOS (we are an 80% Mac shop), the ability to learn new technologies quickly, a strong customer service acumen and the ability to adapt to new ways of working.

Primary responsibilities:

Respond to incoming support requests via multiple channels, including in-person, phone, email and self service

Provide level 1/ level 2 technical support to colleagues both on-site and remotely, in a MacOS/Windows environment, assisting colleagues with their hardware & software needs

Provide Active Directory/Okta user account services such as password resets, server/file share permissions, etc.

Image and deploy hardware, software, printers, displays, and peripherals

Laptop/desktop/mobile device/printer troubleshooting, diagnosis, and repair

Accountable for ticket management; including ticket hygiene and escalations for all assigned incidents and service requests

Champion IT Security, protecting the company's IP through application of policies and procedures


3+ years of experience in a support environment, ideally with both service desk and on-stie desktop support experience

Comprehensive knowledge of deployment and support of MacOS, WindowsOS, Google G Suite, productivity suite applications

Comprehensive knowledge of Mac, PC, iOS, and Android hardware troubleshooting

Working knowledge of Zoom, Slack and Pulse Secure

Knowledge of ServiceNow and ITIL incident, problem and change management processes

Strong documentation skills

Excellent customer service skills, able to work with colleagues at all levels

Strong problem solving abilities

Flexible and collaborative style, with a willingness to adapt to new ways of working as the business changes

Service improvement oriented

Ability learn new technologies and follow documented procedures and processes

Recommended Skills

  • Active Directory Group
  • Adaptability
  • Android 4.0
  • Apple Ios
  • Change Management
  • Computer Security
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

Job ID: BBBH153798

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.