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Auto Glass Technician Apprentice job in Charlotte at Caliber Collision

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Auto Glass Technician Apprentice at Caliber Collision

Auto Glass Technician Apprentice

Caliber Collision Charlotte, NC Full-Time
Service Center
Glass - Charlotte

Job Summary

Glass Apprentice Technicians will learn to repair and replace cracked, chipped, or damaged car windows and windshields while in the field. Working alongside a Mentor, you will gain an understanding of standards and quality processes per Caliber guidelines. This is an entry level position and will be a gateway to the next level through coaching, training, and experience.

Role and Responsibilities

  • Customer service focused, ability to develop relationships and deliver operational consistency
  • Willingness to learn and multi-task in a fast- paced automotive environment
  • Complete assigned training and certifications, to include continuing education courses
  • Learn replacement procedures of automotive glass
  • Perform repairs on chipped windshields
  • Learn how to perform a quality pre and post inspection with customer
  • May utilize various tools and diagnostic equipment
  • Complete documentation of repair orders on mobile device
  • Learn how to remove and install trim panels & interior parts without damaging
  • Assist mentor technicians in day-to-day job duties
  • Check in parts and communicate scheduling with urgency
  • Effectively prioritize and manage your time to complete assigned tasks
  • Work will be performed outdoors and in shop environments
  • Clean vehicle of glass debris and/or glass that may be a result of the glass being damaged by impact or repair process, including any excess materials on visible surfaces
  • Perform a final inspection with the customer and get customer's signature on all paperwork as necessary
  • Complete all administrative duties and payment collection upon completion of job
  • Accountable for assigned inventory (including vehicles, mobile devices, tools, other equipment provided)
  • Complete all administrative duties and payment collection upon completion of job
  • Perform other duties as assigned

Qualifications, Education & Experience

  • Desire to learn a skilled trade
  • High school diploma or tech school graduate
  • Automotive repair experience preferred but not required
  • Excellent customer service and communication skills
  • Knowledge and ability to use computers, mobile devices, and related technology efficiently
  • Self -motivated, positive attitude, with a customer focused vision


  • Must be at least 21 years of age
  • Must have a valid driver's license and ability to pass MVR check
  • Ability to pass a background check
  • Must be able to lift 60 pounds independently
  • Travel may be required for continuing education and certification training
  • Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
  • Requires frequent driving of company and customer vehicles
  • Extensive travel within assigned area is expected
  • May have exposure to fumes, dust, and chemicals
  • Ability to work in a shop or mobile environment during inclement weather
  • Required to wear PPE to include but not limited to facial covering, eye protection, gloves

Recommended Skills

  • Administration
  • Automotive Industry
  • Chemistry
  • Cladding (Construction)
  • Coaching And Mentoring
  • Communication
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