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Customer Service Representative

Kelly Services Orland Hills Full-Time
$0.00 - $16.00 / hour
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Customer Service Representative needed in Tinley Park for a floor manufacturing company Temporary to hire Company manufactures flooring and other materials that they distribute to Home Depot, Lowes and other companies $16 per hour 8 am - 5 pm Monday - Friday Call our office at Phone number blocked - click to apply Option 1 for more information on the position or send your resume to Email blocked - click to apply GENERAL SUMMARY OF POSITION: Primarily responsible for providing superior customer service for all internal and external customers through excellent communication utilizing in-depth knowledge of company products, services policies and procedures. CORE AND ESSENTIAL FUNCTIONS: • Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers • Point of contact for customer orders, quotes, sample requests, complaints and compliments • Process customer sales orders, backorders and pick tickets timely and accurately • Make customer recommendations to optimize product mix and increase sales in orders, suggestive selling, upselling of add on items • Make logistics and freight decisions based on cost and customer needs • Determine appropriate outside warehouse to process orders • Provide quick response to incoming customer order status and product knowledge requests • Partner with sales, marketing, purchasing, production and shipping/receiving teams relating to customer orders, forecasts and inventory accuracy • Perform outbound calls to customers to collect information regarding customer satisfaction and promotion goods, services or tradeshows • Process customer returns according to established department policies and procedures • Work closely with the credit department to resolve disputed credit items • Address customer issues and ensure effective and long-term problem resolution • Follow up to insure that all requests and/or problems were resolved satisfactorily • Provide timely feedback to the company regarding service failures or customer concerns • Work closely with the Sourcing department to achieve appropriate and timely complaint resolution • Assist accounting department, as needed, in processing of customer invoices and credits • Maintain customer account information and communicate to other departments, as needed * Display a professional image in all settings • Perform special projects and other related duties as assigned ADDITIONAL SKILLS AND EXPERIENCE: • Customer service experience in a manufacturing environment • Customer service experience with an independent sales team • Inside sales experience • MAS 90 or 100 and ACT or other CRM system experience REQUIREMENTS - MUST HAVE THIS EXPERIENCE TO BE CONSIDERED - Manufacturing and/or Distribution experience - Solid Customer Service/Strong and Accurate Order Entry /Professional Phone Experience - Strong Problem Solving Skills - Great Outgoing Personality - Very Professional and well spoken in person and over the phones - Attention to Details - Microsoft Office Proficiency Call our office at Phone number blocked - click to apply Option 1 for more information on the position or send your resume to Email blocked - click to apply
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$16
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$0.00 - $16.00 / hour
Estimated Salary: $64K
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Think you're the perfect candidate?
Apply Now

Job ID: US2426KK_27953423

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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