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- Wilkes-Barre, PA
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Loan Servicing Specialist II- Financial Reconciliation
Navient • Wilkes-Barre, PA
Posted 1 month ago
Responsible for the maintenance of existing accounts (FFELP and Non-FFELP in response to customer/school (borrowers, cosigners, schools, lenders, guarantors and credit bureaus) inquiries submitted via letter, phone, email, or internal research requests. Research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines.
Individuals in these positions may be focused on one or more of these activities: Financial Adjustments (payment posting, payment allocations, reapplications, ACH transmissions, Auto-Debit, check returns, refunds, fee billing, fee reversals, principal/interest adjustments, loan repurchases), Status Adjustments (deferment, forbearance, repayment plans, bankruptcy, death, disability, default claims) and Customer Communications ( name changes, address changes, responding to customer inquiries via email, system letters or manually drafted letters).
1 year experience Servicing Specialist or financial and/or customer service background
* Working knowledge of business areas processes and procedures.
* Working knowledge of applicable department systems.
* Demonstrated ability to handle basic multiple activities within department.
* Demonstrated ability to manage time effectively to meet individual/team/department goals.
* Basic data entry skills
* Basic familiarity with Microsoft applications with emphasis on Word/Excel.
* Excellent oral/written communication skills.
* Attention to detail, results oriented
*This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S.citizenship.