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Business Procedures Consultant II at MetLife

Business Procedures Consultant II

MetLife Charlotte, NC Full-Time
Business Procedures Consultant II (Hybrid role effective 1/1/2023)

**Job Location: Aurora, IL; Tampa, FL; Charlotte, NC; other MetLife locations**

**Role Value Proposition** : The primary responsibility of this position is to support processes related to the new identity theft voluntary product within the Vendor Management team in National Accounts Operations. Working with the vendor that administers the new identity theft voluntary product, the incumbent will be the primary point of contact for day-to-day escalations, developing processes and partnering closely with the product owners. The incumbent will serve as the liaison for our Service and Implementation partners and work closely with the vendor.

**Key Responsibilities** :

+ Partner with the product team working with the vendor to support the new identity theft product.

+ Serve as the primary contact for the business to manage escalations, acting as the internal contact for receiving and resolving issues related to the vendor.

+ Partner with product leads on business rules and establish processes for administering the new identity theft product.

+ Perform root cause analysis to identify potential recurring issues and facilitate the development of process improvements.

+ Actively participate in meetings with the product teams and/or key internal partners.

+ Oversee or lead projects and/or phases of projects to implement new and/or modified processes, procedures, and/or enhancements.

+ Provide information/tools/resources and/or training to end users to help resolve inquiries related to processes, procedures, and/or initiatives.

**Required Experience:**

+ 5+ years of related work experience

+ High School Diploma

+ Excellent organizational, interpersonal and communication skills, both written and verbal

+ Proficient in Excel and other Microsoft Office products.

**Preferred Experience:**

+ Bachelor's degree in related field or equivalent experience

+ Must be able to manage multiple assignments, be organized and efficient while working under minimal supervision

+ Vendor Management experience

+ Exhibits flexibility in a dynamic, fast-paced business environment

**Business Category**

Vendor Management

**Number of Openings**


**At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.**


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Recommended Skills

  • Communication
  • Customer Value Proposition
  • Microsoft Excel
  • Microsoft Office
  • Networking
  • Root Cause Analysis
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