IT System Engineer (Intune\ SCCM)

Role:: IT System Engineer

Onsite role  - 12 months

$35-40/HR

Durham, NC -2

Siler City, NC-1

Dallas TX,-1

Fayetteville, AR-1

CLIENT IS EAGER TO  Close these roles quickly

Contract: 12+ Months

NOTE: Looking for SCCM, Intune, Application packaging, shell scripting experience is must.

The System Engineer is primarily responsible for:

• Provide customer support to client via telephone, chat, email support or tickets.
• Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests.
• Perform customer call backs as required.
• Providing Apple, Windows, device support over the phone.
• Providing smartphone assistance for in home connectivity.
• Support Devices through use of SCCM, Intune, Admin Portals and Remote Support Tools.
• Assist users with set up of remote equipment and provide troubleshooting assistance if needed.
• Assisting with troubleshooting issues using remote management software.
• Using specific tools to diagnose issues, make recommendations for resolution.
• Using problem-solving and people skills to ensure swift resolutions to technical issues.
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Escalate issues to next level support if needed
• Effectively manage length of calls, handle time, and after call work.
• Provide a high first call resolution rate
• Promote teamwork and contact center success
• We are seeking candidates with the following experience and skills:
• Experience working on a helpdesk/service desk handling ticket
• Experience troubleshooting Desktop hardware and associated peripherals.

Experience -

• Working knowledge of Apple, Windows, Desktop and Mobile Device hardware and software.
• Working knowledge of Windows 7, 10, 11, and Microsoft 365
• Working knowledge of Microsoft Teams and Microsoft Team Voice
• Strong experience with Exchange, SharePoint, PowerApps.
• Strong experience working with SCCM and Intune - Autopilot, Software Deployment and Packaging
• Strong experience working with Virtual Desktop Environment - Citrix VDI and Published Desktop, Citrix Cloud, Windows 365
• Working experience with MDM and MAM solutions - Intune, Knox, and Jamf
• Experience with PowerShell Scripting - M365 PowerShell modules
• Experience with ServiceNow Ticketing System - Service Now
• Strong ability to troubleshoot issues.
• Strong communication skills.
• Experience working in a fast-paced work environment and ability to multitask well