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IT System Engineer (Intune\ SCCM)

Enterprise Talent Management LLC Durham, NC (Onsite) Full-Time
CB Est Salary: $35 - $40/Hour

Role:: IT System Engineer

Onsite role  - 12 months


Durham, NC -2

Siler City, NC-1

Dallas TX,-1

Fayetteville, AR-1

CLIENT IS EAGER TO  Close these roles quickly

Contract: 12+ Months

NOTE: Looking for SCCM, Intune, Application packaging, shell scripting experience is must.

The System Engineer is primarily responsible for:

  • Provide customer support to client via telephone, chat, email support or tickets.
  • Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests.
  • Perform customer call backs as required.
  • Providing Apple, Windows, device support over the phone.
  • Providing smartphone assistance for in home connectivity.
  • Support Devices through use of SCCM, Intune, Admin Portals and Remote Support Tools.
  • Assist users with set up of remote equipment and provide troubleshooting assistance if needed.
  • Assisting with troubleshooting issues using remote management software.
  • Using specific tools to diagnose issues, make recommendations for resolution.
  • Using problem-solving and people skills to ensure swift resolutions to technical issues.
  • Testing, troubleshooting, and diagnosing computer error messages and failures.
  • Escalate issues to next level support if needed
  • Effectively manage length of calls, handle time, and after call work.
  • Provide a high first call resolution rate
  • Promote teamwork and contact center success
  • We are seeking candidates with the following experience and skills:
  • Experience working on a helpdesk/service desk handling ticket
  • Experience troubleshooting Desktop hardware and associated peripherals.

Experience -

  • Working knowledge of Apple, Windows, Desktop and Mobile Device hardware and software.
  • Working knowledge of Windows 7, 10, 11, and Microsoft 365
  • Working knowledge of Microsoft Teams and Microsoft Team Voice
  • Strong experience with Exchange, SharePoint, PowerApps.
  • Strong experience working with SCCM and Intune - Autopilot, Software Deployment and Packaging
  • Strong experience working with Virtual Desktop Environment - Citrix VDI and Published Desktop, Citrix Cloud, Windows 365
  • Working experience with MDM and MAM solutions - Intune, Knox, and Jamf
  • Experience with PowerShell Scripting - M365 PowerShell modules
  • Experience with ServiceNow Ticketing System - Service Now
  • Strong ability to troubleshoot issues.
  • Strong communication skills.
  • Experience working in a fast-paced work environment and ability to multitask well
IT System Engineer (Intune\ SCCM)

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